Bonnie Expunge Assist Review (for PM/Org Meeting)

[amejiamesinas]

Overview

During our monthly PM/Org meeting, Bonnie will conduct a recorded review of our Expunge Assist Site and Letter Generator.

In July 2023 Bonnie provided EA team a recorded review of the landing page and letter generator. Updates since last review by team

• Content: Updated all CFA/HfLA changes, Rewrote the example letters on the Landing Page to be unique and match the LG, updated the "Before you Begin Page" Instructions, Created Alt Text for relevant images
• Dev: audited and refactored site for accessibility (the site is now easily navigable using a keyboard or screen reader), published the credits page, implemented redesigned 404 page, implemented redesigned FAQ page
• Research: audited site for accessibility, completed content terminology research, developed expungement in CA huide for all teams
• Design: Designed the Credits page, 404 page, and loading page design, Adjusted illustrations on the landing page to improve readability and quality of the pictures, Redesigned the FAQ page, Added an error prevention modal at the of end of letter generator to allow user flexibility in downloading the letter or returning home and erasing data.

Action Items

• [x] Using Zoom, Begin Recording
• [x] Go to: https://expungeassist.org
• [x] Please review the site (including the letter generator, about us, and FAQ page)
• [x] Please share out load any thoughts, first impressions, concerns, or issues that need to be addressed
• [x] Additional Questions from team:
• What is your experience/first impressions of the last modal before the user officially exits the letter generator?
• For the FAQ page, how easy is it finding information? What was your experience using the accordions?
• [x] Upon Completion, Please Add Recording HERE

Additional Feedback

Any updates on Privacy Policy?

Resources

Upload completed to Usability Test Bonnie - June 2024