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HUU: Research Agenda and Meeting Minutes
Agenda and Minutes 2024-10-16
Prework
Roll Call
- [x] Jazmyne
- [x] Nicci
- [x] Sam
Discussed agenda:
Right now our priorities are to (1) complete drafts of provisional personas and (2) develop a research roadmap for HUU.
Provisional personas As a group, the research team needs to sort purple interpretation cards in FigJam. We are going to do this Tuesday in our break out room if time allows. Prior to our meeting Tuesday, it would be good for each team member to review quotes and their interpretations so they are familiar with the material. We need to review the existing Host and Guest personas Lola found in Figma and validate any components we plan on keeping. Provisional persona work will need a research plan. A plan will outline our methods and also help us outline what information we are still lacking, which can be used as justification for interviews with external stakeholders. Research Plan Template: https://docs.google.com/document/d/1g_gco-d8tHjbZK5Ukk7eILwC2eO5_2M_igLFtQGjH1U/edit?tab=t.0#heading=h.pnsb4dkl35id
Research Roadmap Research roadmaps are plans that outline the research goals for a project and strategies for meeting these goals. Research goals are at the center of research roadmaps and guide how the research team prioritizes specific research requests, chooses appropriate research methods, and develops research timelines. Researchers need to clearly define and present their research goals to other teams to align stakeholders around a shared set of priorities. https://medium.com/design-ibm/how-to-build-a-compelling-ux-research-roadmap-227448005c82
Stakeholder interviews are one of the ways we will begin to define the goals of the HUU research team. We are not able to conduct interviews with external stakeholders at this time but Bonnie is an internal stakeholder with knowledge about the project’s history, long-term goals, and current priorities. We need to develop a Research Plan (template linked above) and protocol for stakeholder interviews. Once we have developed interview protocols, we can schedule a meeting with Bonnie. At our next Research Team Meeting, Nicci will be presenting on best practices for research.
Agenda and Minutes 2024-10-23
Prework
Roll Call
- [x] Jazmyne
- [x] Nicci
- [x] Sam
- [x] Lola
- [x] Jaime
- [x] Jon
- [x] Jasmine
- [x] Jazmyne
- [x] Nihan
- [x] Paul
- [x] Ariel
- [ ] Jasika
Discussed agenda:
Meeting Purpose
- Review UX research framework and process for Home Unite Us project
Key Takeaways
- UX research aims to frame the right questions and find answers to inform business strategy and drive goals
- The "Incredible" framework helps align stakeholders and researchers on study scope and learning objectives
- Research process involves 5 phases: align, plan, collect data, analyze, and deliver findings
- Team should engage research when unsure about assumptions or needing to validate decisions
Topics
- UX Research Overview
- Not clinical/market/academic research, but applied research to inform business strategy
- Focuses on framing right questions and finding answers to drive business goals
- Mostly qualitative, aiming to fill knowledge gaps with high confidence information
- Goal is to empower designers/PMs with actionable, confidence-building insights
- The "N Credible" Framework
- 2x2 matrix to align on study scope: Discovery, Exploratory, Definition, Validation
- Input axis: How much knowledge team has going in (agenda-driven vs. unclear objectives)
- Output axis: Learning about people vs. informing product decisions
- Helps deconstruct stakeholder questions and uncover true learning objectives
- Used in workshops to plot questions and build research roadmap
Research Planning Process
- Stakeholders submit inquiries via form ahead of time to force reflection
- Workshop to plot questions on framework with researchers facilitating
- Builds roadmap of study scopes to plan research goals/strategy
- Typically done 1-2 times per year when many questions arise
Research Execution Process
- 5 phases: Align, Plan, Collect Data, Analyze, Deliver
- Align: Use framework to prioritize objectives and get approvals
- Plan: Develop methodology, sampling, protocols
- Collect: Recruit participants and gather data
- Analyze: Code and synthesize findings
- Deliver: Report and present insights to team
Applying to Home Unite Us Project
- Currently working with 4-year-old assumptions/data
- Need to validate assumptions but balance with making progress
- Can't directly access homeless youth, may need to use proxies (e.g. college students)
- Research team developing personas currently
- Will focus on usability testing once MVP is ready
Next Steps
- Create GitHub template for submitting research inquiries to team
- Meet with Bonnie to identify potential subject matter experts to interview
- Research team to explore no/low-budget participant recruitment options
- Design/PM teams to collect questions and assumptions to validate as they work
- Submit research inquiries to team as questions arise during product development
Action Items
- Meet w/ Bonnie Thu; ask re: contacts for research team to reach out to in homeless youth/host space - Lola Sarumi
- Create GitHub template for stakeholders to submit research questions; share link with team - Nicci Van
Agenda and Minutes 2024-10-23
Prework
Roll Call
- [ ] Jazmyne
- [x] Nicci
- [x] Sam
- [x] Lola
Discussed agenda:
Summary Meeting Purpose
- Discuss research progress, persona development, and team organization for the HUU project.
Key Takeaways
- Research team has made significant progress on documenting the research plan and developing personas for hosts and guests
- Two distinct host types identified: stranger matching and kinship/chosen family models
- Team to present research findings to Bonnie before sharing with the larger group
- Discussion on improving project documentation and best practices across Hack for LA
Topics
Research Plan and Persona Development
- Draft of research plan for persona building completed and sent to Nikki for review
- Four components of personas in rough draft stage
- Two types of host programs identified: stranger matching and kinship/chosen family models
- Coordinators tend to prefer kinship model, but it faces more barriers (e.g., renting issues, financial constraints)
- Team to document findings and present to Bonnie before sharing with larger group
Guest Persona Research
- Need to investigate demographics of guests (e.g., immigrants vs. US-born)
- Consider language and comprehension levels when designing guest application
- Potential access to user testing through Michael's connections (to be confirmed)
Coordinator Research
- Limited detailed information available about coordinators
- Sam found a report on host homes in Washington with program size details
Project Documentation and Best Practices
- Discussion on improving wiki page content and organization
- Consideration of creating Hack for LA-wide best practices for research and other areas
- Need to balance between project-specific and organization-wide documentation
Team Organization in Slack
- Proposal to create separate channels for active team members and general/inactive members
- Plan to reorganize Slack channels to improve communication efficiency
Next Steps
- Complete persona development by mid-November (before Thanksgiving week)
- Schedule meeting with Bonnie to present research findings and discuss next steps
- Lola to reach out to contact in DC/Maryland area for potential coordinator insights
- Reorganize Slack channels to separate active and inactive members
- Announce research intake form availability in next team meeting
- Continue developing and refining project documentation and best practices
Action Items
- [ ] Complete personas by week of Nov 18. Inc both stranger/kinship host types + guest persona. Break down guest demo/literacy for app design. Coord persona details TBD. - Sam Seyler
- [ ] Document Bonnie's project views/goals w/ research team.
- [ ] Share HUU best practices with HFLA when ready - Nicci Van
Agenda and Minutes 2024-11-06
Prework
Roll Call
- [x] Jazmyne
- [x] Nicci
- [x] Sam
- [x] Lola
Discussed agenda:
Summary Meeting Notes
Meeting Purpose
- Review research progress and align on next steps for HUU project research initiatives.
Key Takeaways
- Research team to focus on building research roadmap before interviewing Bonnie
- Lola to gather research questions from PM and dev teams via intake form
- Persona development progressing well, with focus on evidence-based insights
- Product requirements document created, needs review from research team
Topics
Research Roadmap Development
- Team emphasized need to build research roadmap before interviewing Bonnie
- Lola to encourage research questions from PM and dev teams via intake form
- Goal: Demonstrate clear stakeholder need for information before approaching Bonnie
- Research team to develop interview protocol once secondary research is exhausted
Persona Development Progress
- Creating separate personas for guests under 18 and 18-25 age ranges
- Focusing on evidence-based insights, citing sources for all information
- Aiming to complete initial drafts before Thanksgiving (Nov 22)
- Will review with Bonnie before sharing with broader team
Product Requirements Document
- PM team created list of features for workflow automation
- Broken down into 6 sections: account creation, onboarding, matching, relationship management, offboarding, special cases
- Research team invited to review and comment on features
- Lola created additional tab comparing features to typical workflow solutions - WIP, no team review required
Meeting Schedule
- Thanksgiving week (Nov 20-24): Most meetings likely to be canceled
- Team aiming to complete persona drafts by week of Nov 13-17
Next Steps
- [ ] Lola to draft research questions for intake form, focusing on onboarding process
- [ ] Lola to encourage PM and dev teams to submit research questions via intake form
- [ ] Sam and Jazmyne to continue refining personas, incorporating new research findings
- [ ] Research team to review product requirements document and provide feedback
- [ ] Nikki to review and provide feedback on persona drafts
Action Items
- [ ] Draft questions for Bonnie interview, add to research intake form comments - Lola Sarumi
- [ ] Create research inquiry for common FAQ questions new joiners ask about project - Lola Sarumi
- [ ] Finalize guest persona, incorporate feedback from Nikki - Sam Seyler
- [ ] Review and provide feedback on current persona drafts from Sam and Jazmyne - Nicci Van
- [ ] Finalize guest persona for 18-25 age range, incorporate feedback from Nikki - Jazmyne Newman
- [ ] Cancel team meeting scheduled for day before Thanksgiving (Nov 22) - Lola Sarumi
- [ ] Inform PM team to review feature list, start thinking of questions for research intake - Lola Sarumi
Agenda and Minutes 2025-02-12
Topic(s)
- Debrief on Bonnie's presentation
- https://github.com/hackforla/HomeUniteUs/issues/844
Summary Meeting Minutes
- Meeting Purpose
- Review research findings and discuss action items for the HUU project.
Key Takeaways
- Research team to create list of characteristics/identities for good host-guest matches
- Need to gather more info on coordinator workflows and pain points
- Action items spreadsheet to be created in wiki for tracking progress
- Some personas and matching types now out of scope (e.g. under 18, kinship)
Topics
- Research Findings Review
- Kingship matching out of scope for MVP
- Youth under 18 and kinship matching out of scope
- Focus on stranger matching for 3+ month stays
- Need to identify key characteristics guests look for in hosts
- Some hosts take "breaks" - system should account for this
- Family friend persona now out of scope
- Coordinator Research Gaps
- Limited info available on coordinator workflows and pain points
- Team needs to learn more about day-to-day coordinator activities
- May need to request access to speak with SPY coordinators
- Action Item Tracking
- Created action item table in wiki to track progress
- Will link personas and other key docs to action items
- Helps keep team aligned on next steps and ownership
- Project Documentation
- Discussed creating "before and after" workflow docs
- Would help align team on current process vs. proposed solution
- Could surface additional requirements/features needed
Action Item
- [x] Create action item spreadsheet as table in wiki page. Include findings and corresponding action items from meeting discussion. Sam Seyler
- [ ] Create list of guest preferences for matching. Review secondary research for characteristics guests seek in hosts (e.g. dietary, religious practices). Jazmyne Newman
- [ ] Research coordinator workflow. Prepare plan to gather data on coordinator daily activities, pain points, and current process timelines. Jazmyne Newman
- [ ] Update personas in PRD. Link new Google Slides for personas to wiki. Ensure alignment with recent research findings. London-Doyoung Kim
Next Steps
- Research team to draft list of key host-guest matching characteristics
- PM/Design to incorporate open-ended questions in intake forms
- Create personas doc and link to PRD
- Lola to discuss coordinator research needs with Bonnie
- Update wiki with action items table
- Review any outstanding items at next team meeting
Roll Call
- [x] Jazmyne
- [x] Nicci
- [x] Sam
- [x] Lola
- [x] London