UXR: Collect and Organize previous UXR documents in shared drive

[ryanfchase]

Overview

We need to go through our shared drive and determine what existing research material we have so we can prepare to organize it for our revised Wiki UXR section

Action Items

• [ ] Review Bonnie mtg notes and come up with an outline for how to organize the drive
• [ ] Visit shared drive (see "UX Research Folder" in Resources)
  • [ ] optional: create table of contents
• [ ] Review notes, determine how to document our findings

Resources/Instructions

• Epic: https://github.com/hackforla/311-data/issues/1796
• Shared Drive: https://drive.google.com/drive/u/0/folders/0AK9EyXeY81U5Uk9PVA
  • UX Research Folder: https://drive.google.com/drive/u/0/folders/1D5NsYBIKZ0oFTH0Z38fr6fQ8Zp871M7o

[ryanfchase]

Meeting Notes 2024-10-20 @ 3:30pm PT

• Examples of UX Research Documents

  • UXR Wiki Homepage
    • example wiki page: (TWE Internship) UXR Homepage
    • example wiki page: (TDM Calculator) Usability and Testing Overview
  • Research Plans across HfLA
    • TWE Internship
      • wiki listing: all research plans ordered by number:
      • wiki example: Research Plan 25: Negative Research Experiences Survey
      • google doc example: (TWE Internship) Intern Exit Interview Research Plan Goals & Questions
    • TDM Calculator:
      • wiki listing (todo - find this)
      • wiki example: RP004 Reset Button Usability Test
      • google doc example (todo - need access)

• Where are the templates?

  • Wiki + Google Docs: TWE Internship's Template "Compendium"
  • Some templates taken from this listing:
    • (TWE Internship) Research Roadmap wiki template
    • (TWE Internship) Research Plan wiki template
    • (TWE Internship) Research Roadmap google doc template
    • (TWE Internship) Research Plan google doc template

---

Notes on 311 Data (OUR) documentation

• Research Plans from our Roadmap
  • RP 1: Alpha Testing
    • happened before Brian + Rong joined.
    • Alpha testing V 1.2 January folder doesn't have documentation on what exactly happened
    • But its possible for us to go through the documents and recreate some document
    • Important: we'll need to decide on this so that our Research Roadmap is .
      • TODO: Rc to ask Bonnie
  • RP 2: Competitive Analysis (and onwards)
    • research roadmap material is up to date
    • documentation is good, we can reach standard
  • RP 3 - 7 ... (see above paren)
• 311 Data Research Documentation
  • (311 Data) RP 2: Competitive Analysis
  • (311 Data) RP 3: Moderated Usability Test (Bug Testing)
  • (311 Data) Research Roadmap google doc

---

Questions:

• Q for RC: What is the minimum needed for our Wiki Page? What can be considered the larger, "more thorough" pages
• Q for Bonnie: what do we do with research plans where we did not contribute to (e.g. from 2022 and earlier)?
  • completely leave it out (this is what Bonnie is suggesting)
    • leaves some information on the table
  • provide some link (e.g. Google Docs)?
• Q for Bonnie:
  • how can we see Research Plans + Roadmaps (Google Docs) from other teams, we'd like to know how "close" our roadmap / plans need to look
  • note from RC: we could only find 1 google doc that was accessible. other teams, we'd need access to their shared drives

Attendees

• [x] Rong
• [x] Brian
• [x] Cotton
• [x] Ryan

[ryanfchase]

I'm just going to leave myself assigned here. I'm going to organize this and present any outstanding questions to Bonnie at the upcoming PM meeting: https://github.com/hackforla/311-data/issues/1546#issuecomment-2427756632

[ryanfchase]

Created a table of contents doc for the current research folder as of 12/30/24: https://docs.google.com/document/d/1vMYFgRnIy7TvClrK5FbwD2vABSLMwK1wFTl-bAWc65g/edit?tab=t.0

[ryanfchase]

This doc is ready for review

[jberzowska]

RL notes: I agree with the recommended structure in the document and we are already building towards that. Unfortunately, since our doc titles had PII in them, so does your review. Could you create a new doc that obscures the specific file names?

[ryanfchase]

RL notes: I agree with the recommended structure in the document and we are already building towards that. Unfortunately, since our doc titles had PII in them, so does your review. Could you create a new doc that obscures the specific file names?

@jberzowska I've added an action item based on your comment above. Please move to in-progress, assign yourself, and provide an ETA for completion. Thanks for picking this up!

[jberzowska]

This document has now been anonymized. The new file can be found here - https://docs.google.com/document/d/1hSUOiHXrwy8_tnGSsIvdF6frVgzJ0RKh2bu5LtfeWQA/edit?usp=sharing