Garret Wassermann

Ideally the public ticket would allow someone to submit a ticket, and receive a custom "secret" URL link in their email that allows them to view the ticket and add...

Yes, mailing the secret key already is implemented. The public user interface (UI) is old and needs updated with more features to make it fully functional.

Can't respond from the web interface, or the email reply isn't being added to the ticket? Can you provide more information about exactly what is happening?

Do you have the public interface running? I believe currently only staff users can respond to messages, others have to use the public interface.

hmm I'm not sure on the backend what django is doing with the authentication permissions. obviously something isn't getting removed/updated properly. Will have to check if it's something we can...

At the moment only users are shown, but I agree it would be really cool to also display groups! Depends on getting our user permissions model cleaned up (in progress),...

As far as I know, this bug might still exist and needs addressed. Would appreciate your help checking it out and fixing it with a PR, @shreyashsrivastava !

We could certainly add an option to disable the log file. Some folks prefer a record of just the email processing log for later audits or whatever.

Yes we're about to do a major version change to 0.3 so PRs welcome! On Tue, Nov 24, 2020 at 4:32 AM Timothy Hobbs wrote: > Well now is the...

Is there any reason we couldn't use `beautifulsoup` to do this? It would be an extra dependency but maybe a solution, a tutorial says `print(soup.get_text())` is enough to get text...