Garret Wassermann

@hellcheese I recall having problems in the past with uploading text files; for some reason python and/or django process that differently than other file types. I'm not sure why they...

That works for me. Looks like most of the concerns above don't apply anymore, since we now require Python 3.8+ and Django 3.2+ in the latest release.

Thanks, I merged a partial fix in #757. However it still hardcodes a few choices. It feels to me like a real solution must check internationalization/language libraries and pick the...

KB Attachments is a relatively new feature added in latest release. It could probably be made more user friendly. I'm not sure if it was entirely ready for public use,...

> starts to suck the fun out of coding for me... When that happens, its definitely time to change the way we do it :-)

What version of python and django are you using? If you can try to run it manually and get a more helpful error message that helps a lot.

Thanks! I'm not sure if adding a bunch more settings is the best approach. Are the custom fields built-in not enough? What could we do to extend them to make...

Thanks! I've been looking at the email system a bit myself but as far as I'm aware no one is working on the public interface yet, so greatly appreciate your...

Thanks @arnuschky ! Would it be easy to add `assigned_to` as well to close out this ticket? We also need to update the documentation so users know about the new...

@arnuschky oh thanks for following up! This ticket mentioned `assigned_to` but I suppose that's not on the public form. I'll leave it open to remind that we should change the...