Garret Wassermann

Thanks for the confirmation @mattbuff-nynhp! @The-Compiler have you had a chance to look at a fix? No worries, just wanted to follow up since the thread got a bump.

The changed queue is a good point; only the ticket number should be used internally, the slug in email subjects is for users to easily tell what type of ticket...

Yes that's what I was referring to. I'd have to dig in to the regexes to see exactly what it is doing, but I can't think offhand of any reason...

Thanks! It must be some other issue, I checked the regex and the code seems to already be picking out the ticket number separately from the slug. Must be some...

Thanks! @mattbuff-nynhp -- if it's possible and no private info you don't mind sharing, please send the email that triggered the bug. You couldn't trigger it by resending that email?...

If I had to guess, it might be an encoding issue. The code base does some funny stuff to try to detect and convert character sets, inherited from older versions...

Yes of course, help is welcome for PRs and would definitely consider adding more admins that become familiar with the project. I have not had the time lately to do...

Modernizing the testing framework and getting things up to Django 4 standards is a really important goal before we resume adding new features, so I would definitely welcome folks willing...

Could you start with a PR please @chris-umed? It doesn't appear you've contributed to the project before so I just want to make sure we're on the same page with...

This sounds like a great list of issues to work on, thanks. I think perhaps item 4 might be the most pressing, to make sure we can test future PRs...