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gpodder.net account registration e-mail not received

Open FiSHYsolutions opened this issue 5 years ago • 7 comments

same problem as @RoyTheNewbie described in #253:

when I tried to register with gpodder.net, using a username and e-mail address, what should then happen is that I should receive an e-mail to confirm my application. That e-mail does not arrive. When I try to do it again I am still unsuccessful.

Ticket #253 was closed without solution.

FiSHYsolutions avatar Nov 10 '19 12:11 FiSHYsolutions

Could you please send an email to [email protected]? We'd need to know your gpodder.net username and/or the email address you to register there.

stefankoegl avatar Nov 10 '19 14:11 stefankoegl

ok. some weird stuff is going on. i opened this ticket in cause of a failed registration process. this incident happens also in #253 but was obviously never solved. now i've got an unrequested invitation to some kind of an internal gpodder-ticketsystem? i have no idea what's happening...

we need to clarify two points:

  • is gpodder.net a service everybody can register and use or is this more like a private project?
  • what do i do with my new gpodder-account at zoho.com? it doesn't help me to use gpodder.net.

FiSHYsolutions avatar Nov 11 '19 02:11 FiSHYsolutions

Sorry for the confusion.

Yes, gpodder.net is a public service. Everybody can register. It seems there recently was a problem with sending of emails in certain cases. This should be fixed now, and I have manually activated your account.

Please let me know if you're still not able to log in.

@s4swadhin could you please clarify the login to the ticket system?

stefankoegl avatar Nov 11 '19 19:11 stefankoegl

Account is activated and works, thanks a lot. Feel free to close this issue. I don't wanna judge the necessity of further investigations.

FiSHYsolutions avatar Nov 11 '19 19:11 FiSHYsolutions

@FiSHYsolutions - We recently moved to Zoho Desk to manage support requests. When a user submits their first request for support, they are invited to create an account there to track their ticket. This is completely optional, but not doing so prevents the user from monitoring the status of their ticket.

@stefankoegl - Agree that we can close this if the auth/registration issues have been resolved.

clementsjosh avatar Nov 12 '19 22:11 clementsjosh

Same issue here. I've emailed [email protected] per the same instructions.

jwillikers avatar Apr 26 '20 13:04 jwillikers

Same issue here also. I've also emailed [email protected] per the instructions. My registered email is through https://relay.firefox.com/ which may be the cause.

shearer12345 avatar Mar 18 '21 10:03 shearer12345