milestone 3 (operations, maintenance, support, improvements planning)

[petar]

All tasks here are planning for after the MVP launch.

• [ ] rehearse/optimize the lifecycle of a user filing an issue:
  • user clicks on "file an issue" button, lands on the github page for new issue with logs pre-attached and issue labeled as user-support
  • we triage it according to some simple agreed-upon routing method and labeling system
• [ ] create a user support channel on a system like zulip (threaded messaging)
  • (Discord may not be appropriate. It has a more real-time nature and users cannot find answers to past questions easily.)
• [ ] plan time for addressing user issues
• [ ] plan time for supporting glen while running the community, with tasks such as
  • batch operations
  • importing from excel
  • extracting software and mechanism metrics to watch and understand project health and dynamics
• [ ] automate archival/rollup of governance history
• [ ] track pub keys of other repos (defined by URL) in your own repo and flag changes