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"FedEx: (820) NOTE: The destination state/province code has been changed." for shipping with no state/province

Open i-make-robots opened this issue 5 years ago • 2 comments

I have a wordpress+foxycart setup that gets quotes from goshippo. An address in france is giving this error on every request. There is no state/provice for this region. Customer supplied the following info:

[shipping_first_name] =>
[shipping_last_name] =>
[shipping_company] =>
[shipping_address1] =>
[shipping_address2] =>
[shipping_city] => Villiers-sur-Seine
[shipping_state] =>
[shipping_postal_code] => 77114
[shipping_country] => FR
[shipping_phone] => 

How do I correctly make this error message stop? Thank you!

i-make-robots avatar Sep 21 '20 19:09 i-make-robots

Do you mind providing the full log of the response? Maybe you could email this into support?

If you can email support with the shipment object_id that would be most helpful.

Fedex will sometimes change the state/province code. This shipment location might not be a "state / province" the best way to get around this message would be explicitly provide a state/province code for fedex (note that this is the case with UPS sometimes too).

I googled the postal code and the location came up as Gouaix (and stumbled up this):

image

there's also address validation or last resort typing it into fedex to see what the state provided name is.

jfriedr avatar Sep 22 '20 15:09 jfriedr

In all the data passed around I don't find an object_id :(

i-make-robots avatar Sep 23 '20 15:09 i-make-robots