databerry
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Migrate Lead Capture tool to form tool
It makes more sense to have a form type "lead form" as a template, rather than a tool.
- users report issues of agent asking for user contact when lead is disabled but form present.
Features:
- Mark field as optional. (so user can choose not to fill them)
- Ability to specify when the agent should start collection user informations (eg, at the start, middle or end of conversation)
- Add a consent phase to the form. (ask user 'do u want to share your informations' if yes fill form, if no, discard for tool)