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v11.0.4: Adding "Profile: Utilisateur" to notification exclusions has the opposite effect

Open BENZOOgataga opened this issue 4 weeks ago • 0 comments

Code of Conduct

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Is there an existing issue for this?

  • [x] I have searched the existing issues

Version

11.0.4

Bug description

When adding "Profile: Utilisateur" to the Exclusions field in a notification rule, GLPI does not exclude this profile. Instead, it unexpectedly adds the profile as a recipient of the notification. This results in users receiving notifications they should be excluded from.

Expected Behavior

Users with the "Utilisateur" profile should be excluded from the notification.

Actual Behavior

Users with the Utilisateur profile receive the notification as if they were explicitly added as recipients. In our case, this caused every employee who had ever logged into GLPI (except IT staff with higher profiles such as Technician) to receive the ticket notification.

Screenshot

Image

Relevant log output


Page URL

No response

Steps To reproduce

  1. Navigate to: Setup > Notifications > [any notification] > Recipients
  2. Add a standard recipient (e.g., Requester).
  3. In the Exclusions field, add: Profile: Utilisateur
  4. Save the notification configuration.
  5. Trigger the conditions for the notification.

Your GLPI setup information

No response

Anything else?

We have the OAuth IMAP and samlsso plugins enabled.

BENZOOgataga avatar Dec 09 '25 15:12 BENZOOgataga