Incorrect counter "Tickets waiting for your approval" on /front/helpdesk.public.php

[ak47d]

Code of Conduct

• [X] I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• [X] I have searched the existing issues

Version

10.0.15

Bug description

Incorrect display counter "Tickets waiting for your approval" on /front/helpdesk.public.php for self-service profile.

The number of tickets awaiting approval is displayed incorrectly. All tickets are displayed and counted, including those with the status resolved and closed. Only tickets with the not-solved status should be included in the counter.

The counter should only count tickets with the status Not Solved. The search filter that opens when you click on the counter should also include a filter by status - Not Solved

I also noticed that the counter on /front/helpdesk.public.php and after following the link (by clicking on the counter - /front/ticket.php?....) displays a different number of tickets

Relevant log output

No response

Page URL

/front/helpdesk.public.php

Steps To reproduce

No response

Your GLPI setup information

No response

Anything else?

No response

[ak47d]

I did a preliminary search and found only this similar problem https://github.com/glpi-project/glpi/issues/14025. But it is a little different and related to the dashboard on the page /front/ticket.php

[github-actions[bot]]

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.

[ak47d]

Hello. Please tell me if you managed to solve the problem? Thank you.

[github-actions[bot]]

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.

[ak47d]

The problem is still relevant and appears in the most recent version 10.0.17

[ak47d]

Hello, is there any progress in solving the problem?

[cconard96]

Should be fixed already for GLPI 11.