GLPI 9.5.7 - Error: duplicate entry for key 'unicity'

[phamorais]

Code of Conduct

• [x] I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• [x] I have searched the existing issues

Version

9.5.7

Bug description

After updating GLPI from 9.4.3 to 9.5.7, when trying to solve a ticket I get the error below

Relevant log output

[2022-08-03 19:07:08] glpisqllog.ERROR: DBmysql::query() in /var/www/html/glpi/inc/dbmysql.class.php line 335
  * MySQL query error:
  SQL: INSERT INTO `glpi_tickets_users` (`type`, `tickets_id`, `use_notification`, `users_id`, `alternative_email`) VALUES ('2', '41545', '1', '2043', '')
  Error: Duplicate entry '41545-2-2043-' for key 'unicity'
  Backtrace :
  inc/dbmysql.class.php:1174                         
  inc/commondbtm.class.php:605                       DBmysql->insert()
  inc/commondbtm.class.php:1169                      CommonDBTM->addToDB()
  inc/commonitilobject.class.php:2321                CommonDBTM->add()
  inc/commonitilobject.class.php:1108                CommonITILObject->addAdditionalActors()
  inc/ticket.class.php:1178                          CommonITILObject->prepareInputForUpdate()
  inc/commondbtm.class.php:1473                      Ticket->prepareInputForUpdate()
  front/ticket.form.php:72                           CommonDBTM->update()

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Server

Operating system: Linux s-11-12-0009 5.10.0-14-amd64 #1 SMP Debian 5.10.113-1 (2022-04-29) x86_64 PHP 7.4.28 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="512M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.53 (Debian) (Apache/2.4.53 (Debian) Server at XXXXX Port 443) Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36 Server Software: mariadb.org binary distribution Server Version: 10.5.16-MariaDB-1:10.5.16+maria~bullseye Server SQL Mode: Parameters: MYUSER@localhost/MYDB Host info: Localhost via UNIX socket

PHP version is at least 7.2.0 - Perfect!PHP version is at least 7.2.0 - Perfect! Sessions support is available - Perfect!Sessions support is available - Perfect! Allocated memory > 64 Mio - Perfect!Allocated memory > 64 Mio - Perfect! mysqli extension is installedmysqli extension is installed ctype extension is installedctype extension is installed fileinfo extension is installedfileinfo extension is installed json extension is installedjson extension is installed mbstring extension is installedmbstring extension is installed iconv extension is installediconv extension is installed zlib extension is installedzlib extension is installed curl extension is installedcurl extension is installed gd extension is installedgd extension is installed simplexml extension is installedsimplexml extension is installed intl extension is installedintl extension is installed ldap extension is installedldap extension is installed apcu extension is installedapcu extension is installed Zend OPcache extension is installedZend OPcache extension is installed xmlrpc extension is installedxmlrpc extension is installed exif extension is installedexif extension is installed zip extension is installedzip extension is installed bz2 extension is installedbz2 extension is installed sodium extension is installedsodium extension is installed Database version seems correct (10.5.16) - Perfect!Database version seems correct (10.5.16) - Perfect! Timezones seems loaded in databaseTimezones seems loaded in database The log file has been created successfully.The log file has been created successfully. Write access to /var/www/html/glpi/files/_cache has been validated.Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/config has been validated.Write access to /var/www/html/glpi/config has been validated. Write access to /var/www/html/glpi/files/_cron has been validated.Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files has been validated.Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated.Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated.Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated.Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated.Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated.Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_rss has been validated.Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated.Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated.Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated.Write access to /var/www/html/glpi/files/_uploads has been validated. Write access to /var/www/html/glpi/marketplace has been validated.Write access to /var/www/html/glpi/marketplace has been validated. Web access to files directory is protectedWeb access to files directory is protected

GLPI constants

GLPI_ROOT: /var/www/html/glpi GLPI_CONFIG_DIR: /var/www/html/glpi/config GLPI_VAR_DIR: /var/www/html/glpi/files GLPI_MARKETPLACE_DIR: /var/www/html/glpi/marketplace GLPI_USE_CSRF_CHECK: 1 GLPI_CSRF_EXPIRES: 7200 GLPI_CSRF_MAX_TOKENS: 100 GLPI_USE_IDOR_CHECK: 1 GLPI_IDOR_EXPIRES: 7200 GLPI_ALLOW_IFRAME_IN_RICH_TEXT: GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org GLPI_INSTALL_MODE: GIT GLPI_NETWORK_MAIL: [email protected] GLPI_NETWORK_SERVICES: https://services.glpi-network.com GLPI_MARKETPLACE_PRERELEASES: GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1 GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1 GLPI_USER_AGENT_EXTRA_COMMENTS: GLPI_AJAX_DASHBOARD: 1 GLPI_CALDAV_IMPORT_STATE: 0 GLPI_DEMO_MODE: 0 GLPI_FORCE_EMPTY_SQL_MODE: 1 GLPI_DOC_DIR: /var/www/html/glpi/files GLPI_CACHE_DIR: /var/www/html/glpi/files/_cache GLPI_CRON_DIR: /var/www/html/glpi/files/_cron GLPI_DUMP_DIR: /var/www/html/glpi/files/_dumps GLPI_GRAPH_DIR: /var/www/html/glpi/files/_graphs GLPI_LOCAL_I18N_DIR: /var/www/html/glpi/files/_locales GLPI_LOCK_DIR: /var/www/html/glpi/files/_lock GLPI_LOG_DIR: /var/www/html/glpi/files/_log GLPI_PICTURE_DIR: /var/www/html/glpi/files/_pictures GLPI_PLUGIN_DOC_DIR: /var/www/html/glpi/files/_plugins GLPI_RSS_DIR: /var/www/html/glpi/files/_rss GLPI_SESSION_DIR: /var/www/html/glpi/files/_sessions GLPI_TMP_DIR: /var/www/html/glpi/files/_tmp GLPI_UPLOAD_DIR: /var/www/html/glpi/files/_uploads GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/ GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/ GLPI_I18N_DIR: /var/www/html/glpi/locales GLPI_VERSION: 9.5.7 GLPI_SCHEMA_VERSION: 9.5.7 GLPI_MIN_PHP: 7.2.0 GLPI_YEAR: 2022

Libraries

htmlawed/htmlawed version 1.2.5 in (/var/www/html/glpi/vendor/htmlawed/htmlawed) phpmailer/phpmailer version 6.1.6 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.6 in (/var/www/html/glpi/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.3.5 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/html/glpi/vendor/true/punycode/src) iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink) sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV) sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib) sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib) sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib) laminas/laminas-cache in (/var/www/html/glpi/vendor/laminas/laminas-cache/src) laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src) laminas/laminas-serializer in (/var/www/html/glpi/vendor/laminas/laminas-serializer/src) monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src) elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src) symfony/console in (/var/www/html/glpi/vendor/symfony/console) scssphp/scssphp in (/var/www/html/glpi/plugins/trademark/vendor/scssphp/scssphp/src) laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol) laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src) rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src) blueimp/jquery-file-upload in (/var/www/html/glpi/vendor/blueimp/jquery-file-upload/server/php) ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src) psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log) psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src) mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors) guzzlehttp/guzzle in (/var/www/html/glpi/plugins/oauthimap/vendor/guzzlehttp/guzzle/src) guzzlehttp/psr7 in (/var/www/html/glpi/plugins/oauthimap/vendor/guzzlehttp/psr7/src) wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src) paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src) phpCas version 1.3.8 in (/usr/share/php/CAS/source)

Anything else?

No response

[phamorais]

After update to GLPI 9.5.8 the bug its not resolved

[phamorais]

up

[github-actions[bot]]

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.

[tomolimo]

Hello, We also have this error since a long time... Thank you, Regards, Tomolimo

[cedric-anne]

Hi,

GLPI 9.5.x will now receive only security fixes. Could you check if problem persist on GLPI 10.0.x ?

[trasher]

I close for now. Feel free to reopen if it's reproducible with GLPI 10 (or open a new ticket with an updated stack trace).