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Allow forcing closure when adding solution via rules

Open kabassanov opened this issue 2 years ago • 1 comments

Actually applying a solution to a ticket means to change its status to SOLVED (if GLPI is not configured to immediately close the ticket) and wait for approval. Sometimes, a kind of a strong reject could be required for some tickets, ignoring autoclosure state/delay defined for the entity. This modification offers the possibility to close a ticket and apply a solution for it by rule (in this order). Other usages could be imagined with tickets solutions and other statuses, but I didn't find a way to inform ITILSolution objects about ticket status modifications...

Q A
Bug fix? yes/no
New feature? yes/no
BC breaks? no
Deprecations? no
Tests pass? yes
Fixed tickets #number

kabassanov avatar Jul 01 '22 10:07 kabassanov

Thanks, @cconard96

kabassanov avatar Aug 11 '22 14:08 kabassanov