[GLPI 10] Blank cards in All dashboard

[AKorezin]

Code of Conduct

• [X] I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• [X] I have searched the existing issues

Version

10.0.1

Bug description

All dashboard show blank fields after going to Dashboard dashboard and then back to All. The same problem exists in 9.5.7.

Relevant log output

Log from browser console Apache log

Page URL

/front/central.php

Steps To reproduce

1. Install clean glpi.
2. Login as glpi:glpi you will be at /front/central.php page and Dashboard dashboard.
3. Open All dashboard, reload browser page, because of #11878.
4. Go to Dashboard dashboard.
5. Go to All dashboard.
6. Observe blank fields.

Your GLPI setup information

Information about system installation and configuration

GLPI 10.0.1 ( => /var/www/html)
Installation mode: TARBALL
Current language:en_GB

Server

Operating system: Linux a95666ad7c70 5.18.2-arch1-1 #1 SMP PREEMPT_DYNAMIC Mon, 06 Jun 2022 19:58:58 +0000 x86_64
PHP 8.1.7 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, ctype, curl, date,
	dom, exif, fileinfo, filter, ftp, gd, hash, iconv, igbinary, intl, json, ldap, libxml, mbstring, memcached, mysqli, mysqlnd,
	openssl, pcntl, pcre, pdo_sqlite, posix, session, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib)
Setup: max_execution_time="600" memory_limit="64M" post_max_size="8M" safe_mode="" session.save_handler="memcached"
	upload_max_filesize="2M" 
Software: Apache ()
	Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.115 Safari/537.36
Server Software: mariadb.org binary distribution
	Server Version: 10.7.4-MariaDB-1:10.7.4+maria~focal
	Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
	Parameters: glpi@mariadb/glpi
	Host info: mariadb via TCP/IP
	
PHP version (8.1.7) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.
gd extension is installed.
intl extension is installed.
libxml extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.7.4) is supported.
The log file has been created successfully.
Write access to /var/www/html/files/_cache has been validated.
Write access to /var/www/html/config has been validated.
Write access to /var/www/html/files/_cron has been validated.
Write access to /var/www/html/files has been validated.
Write access to /var/www/html/files/_dumps has been validated.
Write access to /var/www/html/files/_graphs has been validated.
Write access to /var/www/html/files/_lock has been validated.
Write access to /var/www/html/files/_pictures has been validated.
Write access to /var/www/html/files/_plugins has been validated.
Write access to /var/www/html/files/_rss has been validated.
Write access to /var/www/html/files/_sessions has been validated.
Write access to /var/www/html/files/_tmp has been validated.
Write access to /var/www/html/files/_uploads has been validated.
Web access to files directory is protected
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
zip extension is installed.
bz2 extension is installed.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/html/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants

GLPI_ROOT: /var/www/html
GLPI_CONFIG_DIR: /var/www/html/config
GLPI_VAR_DIR: /var/www/html/files
GLPI_MARKETPLACE_DIR: /var/www/html/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: [email protected]
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /var/www/html/files
GLPI_CACHE_DIR: /var/www/html/files/_cache
GLPI_CRON_DIR: /var/www/html/files/_cron
GLPI_DUMP_DIR: /var/www/html/files/_dumps
GLPI_GRAPH_DIR: /var/www/html/files/_graphs
GLPI_LOCAL_I18N_DIR: /var/www/html/files/_locales
GLPI_LOCK_DIR: /var/www/html/files/_lock
GLPI_LOG_DIR: /var/www/html/files/_log
GLPI_PICTURE_DIR: /var/www/html/files/_pictures
GLPI_PLUGIN_DOC_DIR: /var/www/html/files/_plugins
GLPI_RSS_DIR: /var/www/html/files/_rss
GLPI_SESSION_DIR: /var/www/html/files/_sessions
GLPI_TMP_DIR: /var/www/html/files/_tmp
GLPI_UPLOAD_DIR: /var/www/html/files/_uploads
GLPI_INVENTORY_DIR: /var/www/html/files/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/html/locales
GLPI_VERSION: 10.0.1
GLPI_SCHEMA_VERSION: 10.0.1
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.2.0
GLPI_YEAR: 2022

Libraries

htmlawed/htmlawed version 1.2.6 in (/var/www/html/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/html/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/html/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.4.4 in (/var/www/html/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/html/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/html/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/html/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/html/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/html/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/html/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/html/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/vendor/psr/simple-cache/src)
psr/cache in (/var/www/html/vendor/psr/cache/src)
league/csv in (/var/www/html/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/html/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/html/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/html/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/html/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/html/vendor/symfony/cache)
html2text/html2text in (/var/www/html/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/html/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/html/vendor/symfony/dom-crawler)
twig/twig in (/var/www/html/vendor/twig/twig/src)
twig/string-extra in (/var/www/html/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found

SQL replicas

Not active

Notifications

Way of sending emails: PHP

Plugins list

Anything else?

No response

[cconard96]

Please provide the entries from the GLPI logs. The PHP errors get logged to them, and not the Apache error log. Specifically, please look for entries around the time you tried viewing the dashboards in files/_log/php-errors.log and files/_log/sql-errors.log.

[cconard96]

Also, when there is an error with a stack trace in the browser console like this, being in debug mode may get a cleaner error trace for us.

[AKorezin]

Here you are! Log from browser console with debug as in screenshot Log from files/_log/cron.log Log from files/_log/event.log Log from files/_log/php-errors.log There are no more logs there.

I think there's no need to attach Apache access log again.

[bolivarf]

I have the same problem with Tickets Status by month. [2022-06-16 19:32:37] glpiphplog.CRITICAL: *** Uncaught Exception TypeError: Argument 1 passed to Glpi\Dashboard\Provider::formatMonthyearDates() must be of the type string, null given, called in /var/www/html/glpi/src/Dashboard/Provider.php on line 1291 in /var/www/html/glpi/src/Dashboard/Provider.php at line 1612 Backtrace : src/Dashboard/Provider.php:1291 Glpi\Dashboard\Provider::formatMonthyearDates() : Glpi\Dashboard\Provider::getTicketsStatus() src/Dashboard/Grid.php:947 call_user_func_array() ajax/dashboard.php:139 Glpi\Dashboard\Grid->getCardHtml()

[bolivarf]

I was only able to remove the dashboard card from the database and if I add a new one of the same type it gives me the same error, I can remove another type of card and edit them, but if I change them to ticket status by month I can not delete it only move it of place.

[bolivarf]

I don't know if this problem is related to mine, but apparently my problem is with intermediate months without a case, now I don't know if it would be more correct to leave them at 0 or not show those months, which was very easy by waxing in an if (!is_null( $result['period'])) block 1290-1309 from src/Dashboard/Provider.php

[github-actions[bot]]

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.

[AKorezin]

10.0.2 Bump

[adrianonleitemao]

Hello, oi.

Aqui temos um problema parecido. Os cards não esticam. Versão 10.0.0.3 Segue Video mostrando o erro, ao que parece na versão 10.0.0.2 não estava com esse problema. New Recording - 26/09/2022 16:01:47

[trasher]

@adrianonleitemao in english only please.

[adrianonleitemao]

Hello hi.

Here we have a similar problem. Cards do not stretch vertically.. Version 10.0.0.3 Follows the video did not have this error, apparently na10.0.0.2 with this problem. See the error: https://vimeo.com/754007800/30a7ea8869

[cedric-anne]

@adrianonleitemao Is there any trace inGLPI logs related to your issue ?

[adrianonleitemao]

No exist. See the error: https://vimeo.com/754007800/30a7ea8869 Install clean glpi. Cards do not stretch vertically.

[AKorezin]

@adrianonleitemao is it the same issue? I'm not the developer of GLPI, but I think your problem is not related.

Probably you should create a new issue.

[github-actions[bot]]

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.

[AKorezin]

The issue persists in 10.0.5.

[cedric-anne]

Issue is probably fixed by #12953. I close the isue, feel free to reopen if problem persist on nightly build.

[AKorezin]

I can reproduce this problem with build ce1ab54.

[tsmr]

I agree.

Ok this this change :

diff --git a/src/Dashboard/Provider.php b/src/Dashboard/Provider.php
index 0319444cbc..164a76e5d8 100644
--- a/src/Dashboard/Provider.php
+++ b/src/Dashboard/Provider.php
@@ -1288,25 +1288,27 @@ class Provider
             'series' => []
         ];
         foreach ($iterator as $result) {
-            list($start_day, $end_day) = self::formatMonthyearDates($result['period']);
-            $s_criteria['criteria'][1]['value'] = $start_day;
-            $s_criteria['criteria'][2]['value'] = $end_day;
-
-            $data['labels'][] = $result['period'];
-            $tmp = $result;
-            unset($tmp['period'], $tmp['nb_tickets']);
-
-            $i = 0;
-            foreach ($tmp as $label2 => $value) {
-                $status_key = array_search($label2, $statuses);
-                $s_criteria['criteria'][0]['value'] = $status_key;
-
-                $data['series'][$i]['name'] = $label2;
-                $data['series'][$i]['data'][] = [
-                    'value' => (int) $value,
-                    'url'   => Ticket::getSearchURL() . "?" . Toolbox::append_params($s_criteria),
-                ];
-                $i++;
+            if (!is_null( $result['period'])) {
+                list($start_day, $end_day) = self::formatMonthyearDates($result['period']);
+                $s_criteria['criteria'][1]['value'] = $start_day;
+                $s_criteria['criteria'][2]['value'] = $end_day;
+
+                $data['labels'][] = $result['period'];
+                $tmp = $result;
+                unset($tmp['period'], $tmp['nb_tickets']);
+
+                $i = 0;
+                foreach ($tmp as $label2 => $value) {
+                    $status_key = array_search($label2, $statuses);
+                    $s_criteria['criteria'][0]['value'] = $status_key;
+
+                    $data['series'][$i]['name'] = $label2;
+                    $data['series'][$i]['data'][] = [
+                        'value' => (int)$value,
+                        'url' => Ticket::getSearchURL() . "?" . Toolbox::append_params($s_criteria),
+                    ];
+                    $i++;
+                }
             }
         }
 

[trasher]

Please open a pull request with proposed change

[AKorezin]

Fixed in 10.0.6.