Incorrect "Pending validation" message shown on adding ticket solution

[lfardin]

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Is there an existing issue for this?

• [X] I have searched the existing issues

Version

10.0.0

Bug description

When a solution is included to a ticket, if the ticket has validation requests sent, even though they are all approved, the system displays an alert message informing there are pending validations

Relevant log output

No response

Page URL

No response

Steps To reproduce

Create a ticket Send and approval request Validate the approval request Add a Solution to the ticket

Your GLPI setup information

No response

Anything else?

No response

[cconard96]

I cannot recreate the issue on the latest 10.0 bug fix commit. It looks like the issue may be triggered if the global approval status is set to Waiting still, but in my case, the global approval status was updated properly when I approved the approval request.

[lfardin]

This is the current approval tab status:

This happens on adding a solution:

[lfardin]

The issue still exists at 10.0.1

[paulopera]

Running the 10.0.1 and I have the same issue where the approval was granted but when adding a solution to the ticket, it show a warning information that the ticket isn't approval granted.

[guinfox]

Hi guys, any solution to the problem?

[LuizRicarte]

Hi guys,

I have the same problem, did you find a solution?

[cconard96]

This may be fixed by: https://github.com/glpi-project/glpi/pull/12162 This patch would be included in 10.0.3.

[cedric-anne]

@lfardin

Is this issue still present in GLPI 10.0.5?

[paulopera]

@cedric-anne the issue is fixed.

[lfardin]

@cedric-anne Fixed: global aproval status is changing, and the message is not being shown.