AOC 1970W monitors - wrong serial number

[joschi99]

Bug reporting acknowledgment

Yes, I read it

Professional support

No response

Describe the bug

We have some AOC 1970 monitor, where GLPI agent 1.2 reports wrong serial number. The XML file from agents reports this data:

    <MONITORS>
      <BASE64>AP///////wAF43AZIL0BABkZAQNoKRd4KgzFpFdQoSgNUFS/7gCBwAEBAQEBAQEBAQEBAQEBZiFWqlEAHjBGjzMAmuYQAAAeZiFQsFEAGzBAcDYAmuYQAAAeAAAA/QAyTB48CQAKICAgICAgAAAA/AAxOTcwVwogICAgICAgAFw=</BASE64>
      <CAPTION>1970W</CAPTION>
      <DESCRIPTION>25/2015</DESCRIPTION>
      <MANUFACTURER>AOC International (USA) Ltd.</MANUFACTURER>
      <NAME>Generic PnP Monitor</NAME>
      <PORT>VGA</PORT>
      <SERIAL>0001bd20</SERIAL>
      <TYPE>Generic PnP Monitor</TYPE>
    </MONITORS>

Using PS script we get the correct SN:

get-wmiobject wmimonitorid -namespace root\wmi|foreach-object{($_.SerialnumberID|foreach-object{[char]$_}) -join ""}
113952

The full data are there:

get-wmiobject wmimonitorid -namespace root\wmi


__GENUS                : 2
__CLASS                : WmiMonitorID
__SUPERCLASS           : MSMonitorClass
__DYNASTY              : MSMonitorClass
__RELPATH              : WmiMonitorID.InstanceName="DISPLAY\\AOC1970\\4&1a6469cc&0&UID65793_0"
__PROPERTY_COUNT       : 9
__DERIVATION           : {MSMonitorClass}
__SERVER               : PU01500002
__NAMESPACE            : root\wmi
__PATH                 : \\PU01500002\root\wmi:WmiMonitorID.InstanceName="DISPLAY\\AOC1970\\4&1a6469cc&0&UID65793_0"
Active                 : True
InstanceName           : DISPLAY\AOC1970\4&1a6469cc&0&UID65793_0
ManufacturerName       : {65, 79, 67, 0...}
ProductCodeID          : {49, 57, 55, 48...}
SerialNumberID         : {49, 49, 51, 57...}
UserFriendlyName       : {49, 57, 55, 48...}
UserFriendlyNameLength : 13
WeekOfManufacture      : 25
YearOfManufacture      : 2015
PSComputerName         : PU01500002

To reproduce

Do a inventory on a Windows computer with a AOC 1970W monitor attached

Expected behavior

do have the correct SN

Operating system

Windows

GLPI Agent version

1.2

GLPI version

9.5.7

GLPIInventory plugin or FusionInventory for GLPI plugin version

9.5+4.1

Additional context

No response

[g-bougard]

Hi @joschi99 indeed the 0001bd20 S/N which is reported is exactly 113952 in hexadecimal base. So this is the same number, but not reported in the same format. You're comparing with a powershell output where what would be more accurate would be to compare with the sticker on monitor. And indeed, the relevant value would be also what the manufacturer would request you in a device registration process or during a RMA request. Also I guess you can modify your PS one-liner to report an hexadecimal for that value instead of an integer in base 10.

So is there really a bug ?

[joschi99]

Hi @g-bougard, the correct number is 113952 and not the hex value. Consider that there is a prefix (FXWF6HA) for the complete number, wich is not set, so the complete correct number for a RMA should be: FXWF6HA113952 Could we can add prefix and decimal number as SN for AOC 1970/1970W models?

[g-bougard]

This is possible, but I should know how to compute the prefix. If AOC is always expecting a decimal, I still can update the code to better report a decimal for this manufacturer.

[joschi99]

I try to ask AOC for them. I update you asap.