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gitcoinco
Holonym Stamp
We have this user unable to claim the Holonym stamp:
- Wallet address: 0x8356f4f8Af6C0b3F268AA9F39f553A8735b52b2F
I checked Holonym API "https://api.holonym.io/sybil-resistance/gov-id/optimism?user=0x8356f4f8Af6C0b3F268AA9F39f553A8735b52b2F&action-id=123456789" and the result I got was { "result": false }
However, they provided screenshots from their holonym page showing that they've already done their verification
Link: Conversation with [email protected]
Customer: [email protected] Customer ID: d695856d-3dce-4168-8d77-03543c5d94f0
Intercom Operator will send a note to this conversation when this issue is closed.
https://app.intercom.com/a/inbox/xaafeyri/inbox/admin/6462000/conversation/69769
https://app.intercom.com/a/inbox/xaafeyri/inbox/admin/6462000/conversation/70416?view=List
https://app.intercom.com/a/inbox/xaafeyri/inbox/admin/6462000/conversation/72426?view=List https://app.intercom.com/a/inbox/xaafeyri/inbox/admin/6462000/conversation/72389?view=List https://app.intercom.com/a/inbox/xaafeyri/inbox/admin/6462000/conversation/72142?view=List
https://app.intercom.com/a/inbox/xaafeyri/inbox/admin/6462000/conversation/72438?view=List https://app.intercom.com/a/inbox/xaafeyri/inbox/admin/6462000/conversation/72606?view=List
Thanks for digging into this @jesuloluwao ! I'm gonna reach out to the Holonym team
@jesuloluwao We got some info back from holonym!
They said that it looks like this user has verified their ID, but has not generated the proof. They also said that the user is using the old version of the site, where it is more difficult to generate the proof.
Could you ask the user why they're using the old site? Holonym wanted that feedback!
They gave the following instruction for generating the proof on the old site:
- Go to https://app.holonym.id/prove
- Select proof type
- Click Submit
Video: https://youtu.be/NS0afMFDA8g?si=we6OzA8-mZ4foV9y&t=179
@lucianHymer it seems they're using the new site. For instance this users are unable to claim the stamp but from their screenshots, it looks like they have the government id
0x60B9377FFA3f1BCE31cd31dec61AC542E5b13205
0x8a0e827Dc43fEf547A9823A8A3e954f8fF3B732b
@lucianHymer How should they generate proof with the new site. (I'm assuming they already did though, given the card in ht e "proofs" section)
https://app.intercom.com/a/inbox/xaafeyri/inbox/admin/6462000/conversation/78172?view=List https://app.intercom.com/a/inbox/xaafeyri/inbox/admin/6462000/conversation/77320?view=List https://app.intercom.com/a/inbox/xaafeyri/inbox/admin/6462000/conversation/78260?view=List