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[Design] Add designs for customer support flow in Grant Hub

Open michellema1208 opened this issue 2 years ago • 0 comments

Four key objectives

  • [ ] How will users contact support for help
  • [ ] How will users be able to access knowledge base articles (i.e. specific articles, FAQ, etc.)
  • [ ] How will users be able to submit feedback (either on current experience, submit any bugs, share product requests, etc.)
  • [ ] How will we expose developer documentation (Github repo, Gitbook link)

Knowledge base articles: https://gitcoin.notion.site/Grant-Hub-Customer-Support-Playbook-a130d27011eb4a50b1131cfd905a3698

  • Overall "learn about Grant Hub" article (can be for empty state as well as in a sticky section of the app like the footer)
  • Knowledge base articles (3): how to create a project, edit a project, apply to a round
  • Confirmation page after applying to a round -> share info on how to contact the round operator
  • FAQ?

michellema1208 avatar Aug 23 '22 18:08 michellema1208