401 (Unauthorized) error when trying to log in

[adiletto64]

Version

0.12.9

Operating System

Linux

Distribution Method

AppImage (Linux)

Describe the issue

When I click login it stuck loading and on devtools it shows 401 error. It is making requests to https://app.gitbutler.com/api/login/user/2936076de6bc8f035bb2eb2bca51acc4d64d2e4da2dd9cba4be7e1e6dd8d3b16.json

And it send no body and no cookies

How to reproduce

Download AppImage to OpenSUSE TumbleWeed, start and try to log in

Expected behavior

Open a log in window?

Relevant log output

[Error] Failed to load resource: the server responded with a status of 401 (Unauthorized) (07e9214404a7836b226cd5ffb1eb827593be08a63de04490861c74df80556a1b.json, line 0)

[Byron]

Thanks a lot for reporting!

It seems like there is a retry mechanism that never stops.

Can you confirm that all you did is click the "Log in or Sign up" button? Or did it actually redirect you after dealing with the browser's authentication flow?

[adiletto64]

https://github.com/user-attachments/assets/f269a3cd-88d4-4959-887f-f4cdbbb0c9af

Can you confirm that all you did is click the "Log in or Sign up" button?

Yes, I did. Here is the video

[Byron]

Thanks a lot, that helps!

What follows might be the responsible code, so it should end after ~120s. Errors are ignored and that sounds about like what's happening here.

https://github.com/gitbutlerapp/gitbutler/blob/28d72ae5c09248bf9b3bd351ad0e70f01f683a77/app/src/lib/stores/user.ts#L92-L102

CC @mtsgrd

[adiletto64]

I tried on flatpak and it is working fine. Previously I have fixed this issue, by changing SSL certificates. It might be the problem. And I suppose that the login/user/${token}.json endpoint does not have authentication, yet the server is returning 401 error. Can you please check the server code?

[Byron]

Actually, I can't, but CC @krlvi who could if it makes sense.

It's great to know that flatpack works, which means the app-image might have other restrictions, possibly even 'locally' due to app sandboxing.