GitHub Integration Problem

[tk-servicemax]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

1. Sentry Setting -> Setting -> Integration
2. Github -> Configuration -> Add Installation.
3. On the popup, I signed into Github and select the corresponding Github repo.
4. Admin team has approved the request.Screenshot to show Github has installed Sentry successfully.

We have following this self help: https://sentry.zendesk.com/hc/en-us/articles/23148998617883-Github-integration-installation-out-of-sync

Expected Result

Integration successful.

Actual Result

Integration unsuccessful.

In the Github Integration page, I still see Add Installation.

Product Area

Settings - Integrations

Link

No response

DSN

https://zincit.sentry.io/settings/integrations/github/

Version

No response

[getsantry[bot]]

Auto-routing to @getsentry/product-owners-settings-integrations for triage ⏲️

[tk-servicemax]

@getsentry-bot Any updates?

[noma4i]

Related to https://github.com/getsentry/sentry/issues/75788

[noma4i]

@aldy505 Hey! We have now a handful amount of the reports for the Github integration.

[tk-servicemax]

Thanks for linking. What is the next step for this? Is there an ETA on the resolution?

[noma4i]

@tk-servicemax I'm in the same boat. Waiting for the fix since June.

[aldy505]

@aldy505 Hey! We have now a handful amount of the reports for the Github integration.

@noma4i I'm just a fellow contributor for self-hosted, and I only installed GitHub integration once on April 2024 (see this commit). The best option is to wait for Sentry devs that handles third party integrations.

[tk-servicemax]

@noma4i @aldy505 Thanks for your reply. We have recently onboarded Sentry.io and learning the ropes of Sentry.io support. For an instance, I thought both of you were on the Sentry team.

Can someone from Sentry team post here on the next step and ETA for this?

[leedongwei]

Hey, I'm going to get the team to investigate/replicate this next week.

[cathteng]

My initial hunch is that we require the person who installs the GitHub app to be the person who sets up the Sentry integration. Is that the case here?

@tk-servicemax

[leshik]

@cathteng omitting the setup callback URL results in showing the Sentry page in the pop-up windows instead of the GitHub app page. Yes, the person who installed the GitHub app is also the person who set up Sentry integration.

[noma4i]

@tk-servicemax we were able to do the setup. @leshik can assist if you need. While the Sentry documentation may be somewhat misleading, it gets the job done.

[leedongwei]

@noma4i Can you share the wrong parts in our documentation so the team can update it?

[leshik]

@leedongwei the documentation should be clear that the GitHub app must be installed from within the Sentry interface, and that if it doesn't work with some weird symptoms, it should be uninstalled and then reinstalled within that same interface.

[tk-servicemax]

Resolved, thanks.