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[EU] Linear integration does not add the linked sentry as "sentry marked link" to the linear issue.
Environment
SaaS (https://sentry.io/)
Steps to Reproduce
While we were still using the non-EU sentry integration for linear, whenever we linked "a linear issue from within sentry", a special rendered type of link, with the sentry icon, would appear in the respective linear issue -> this now does not happen
- have an existing linear issue
- look at a sentry you know is related
- link to your linear from within sentry
Expected Result
In linear, there should be a dedicated list of links to sentry on an issue; here one from when we still used the US version
Actual Result
Nothing happens on linear side: the link only exist in sentry.
Product Area
Settings - Integrations
Link
No response
DSN
No response
Version
No response
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this now does not happen
To confirm, this is happening on the EU Saas region but not the US SaaS region?
To me, yes. But I only have EU now, we moved away couple of months from US.
The screenshots with the special sentry links in Linear were from before we switched to EU
Any update on this?
Ever since we moved from sentry US to EU we were plagued with lots of issues and most have been remedied, but this one still is open and it breaks the workflow.
Links can be added manually, but that's besides the point:
- it's not much of an issue when you create a linear entry from sentry, as the body of the linear issue has a prominent link back
- but if you later associate a sentry to a linear issue (in sentry), there's in fact no visibility into this in linear -> the sentry issue links to linear, but not the other way around, like it used to work
@mfn thanks for adding the details. For transparency, our integrations team has been understaffed and brutally prioritizing the first party integrations which affect most of our users. The good news is that we're starting to ramp up on integration platform and fix issues like this that affect 3rd party integrations. This is on our radar and I post updates when we get to it.
@mfn we narrowed this down to the fact that Linear is calling our issues integration the deprecated way which was only valid before the launch of EU region. We're updating our docs to reflect this change and also reaching out to Linear to make the fix on their side. Basically all APIs should include organization in path parameter so instead of GET https://sentry.io/api/0/issues/<issue_id>/ they should call GET https://sentry.io/api/0/organization/<org_id_or_slug>/issues/<issue_id>/
@mfn Linear has made the fix on their side and Linear issues now have EU Sentry issues properly linked. Thanks for catching this!
