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User Feedback from Unreal Crash Reporter through `CrashContext.runtime-xml` stopped working
Environment
SaaS (https://sentry.io/)
Steps to Reproduce
I've seen several reports from users that about 14 days ago, User Feedbacks for events sent via the Unreal Crash Reporter has stopped appearing on their issues and their User Feedback page. All reports so far have reported April 18th as the last day they have received the feedbacks.
As far as I can tell, we used to take the UserDescription field in the CrashContext.runtime-xml file sent to us and attach it as user feedback to the Sentry event. The file still contains that field so I don't think it's an sdk issue.
Also the feedbacks received prior April 18th, are not visible in the New Feedback View. They are only visible in the Old Feedback View.
Expected Result
User Feedbacks using the Unreal Crash Reporter continue to work.
Actual Result
They have stopped working.
Product Area
User Feedback
Link
No response
DSN
No response
Version
No response
![getsantry[bot] avatar](https://avatars.githubusercontent.com/in/66573?v=4 "Published by a pub.dev verified publisher"){kind=small}
Also the feedbacks received prior April 18th, are not visible in the New Feedback View. They are only visible in the Old Feedback View.
This seems related to:
- https://github.com/getsentry/sentry/issues/70050
As far as I can tell, we used to take the UserDescription field in the CrashContext.runtime-xml file sent to us and attach it as user feedback to the Sentry event. The file still contains that field so I don't think it's an sdk issue.
Seems like a dupe of:
- https://github.com/getsentry/sentry/issues/70041
During the EA of the new feedback feature, which GA's next week, we made some changes to the ingestion of feedbacks in order to bridge them from the old format to the new. This allows feedbacks to be alerted on:
- https://github.com/getsentry/sentry/issues/57772
@JoshFerge is doing some work to address this, linking some for reference:
- https://github.com/getsentry/sentry/pull/70200
- https://github.com/getsentry/sentry/pull/70198
- https://github.com/getsentry/sentry/pull/70197
Could you please try again? This related issue was resolved, I believe they are the same:
- https://github.com/getsentry/sentry/issues/70050
Does not appear to be fixed. Though I'm not sure if this question was only for EA Repo's.
Our company is experiencing the same issue. The last feedback we can visibly see is as of April 17th. The CrashContext.runtime-xml files list the feedback correctly under <UserDescription>, but they no longer appear in any of our events after the date mentioned above.
Edit: To clarify, we do not have EA enabled.
and if it is, could you please pass along your sentry org slug? (if you don't want to put it publicly on github, can email me at [email protected]
Still missing. New Feedback page is empty, and newest entry in old feedback is 19 days old. Slug: tml-edition-gmbh
I think the issue here might be a little different from the 2 other linked issues.
Yes, the existing user feedbacks only showed on the old user feedback view, but new ones are no longer created at all, whether we are looking at the new view or the old view.
I'm also not sure if these are handled differently on ingest, but I don't believe we are referring to the User Feedback Api method but are referring to the Unreal Crash Reporter.. I don't think this Unreal specific method for user feedbacks via the crash reporter is documented in our docs, but I think it's this section in Relay
Yes, I think we can close this now. If anyone else is having issues with this please write in to [email protected] and we'll take a look directly.