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Linear integration no working on EU

Open rodolfoBee opened this issue 10 months ago • 6 comments

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

  1. Create a Sentry organisation in EU
  2. Install the Linear integration
  3. Try to create an issue in Linear from any existing Sentry issue

Detail: the integration must be uninstalled from any US organisation before setting it up in the EU.

Expected Result

The issue is created in Linear

Actual Result

Internal server error: "error": "Error communicating with Sentry App service"

(event link)

Product Area

Settings - Integrations

Link

https://ent-curumas.sentry.io/settings/sentry-apps/linear/

DSN

No response

Version

No response

rodolfoBee avatar Apr 16 '24 10:04 rodolfoBee

Assigning to @getsentry/support for routing ⏲️

getsantry[bot] avatar Apr 16 '24 10:04 getsantry[bot]

Routing to @getsentry/product-owners-settings-integrations for triage ⏲️

getsantry[bot] avatar Apr 16 '24 18:04 getsantry[bot]

The team is investigating this and will update here

Dhrumil-Sentry avatar Apr 17 '24 21:04 Dhrumil-Sentry

This is really a productivity bummer, I hope this gets resolved soon!

mfn avatar Apr 26 '24 07:04 mfn

The Linear integration was built by the Linear team so we've reached out to them for help in debugging the problem, Apologies for the delay on this but we will get this resolved

Dhrumil-Sentry avatar Apr 26 '24 23:04 Dhrumil-Sentry

The Linear team has confirmed they've made the changes needed to support our EU region. If this issue is still occurring after a couple of hours please let us know 🙏

Dhrumil-Sentry avatar May 06 '24 18:05 Dhrumil-Sentry

It is working in my EU organisation. @mfn let us know if it doesn't for you.

rodolfoBee avatar May 07 '24 05:05 rodolfoBee

It works \o/, thanks!

mfn avatar May 07 '24 05:05 mfn

Unfortunately it broke, I created a new issue -> https://github.com/getsentry/sentry/issues/70497

mfn avatar May 08 '24 10:05 mfn