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GitHub Integration unable to connect to EU instance

Open lsmith77 opened this issue 1 year ago • 8 comments

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

  1. setup Sentry on the US instance and connect GitHub
  2. setup Sentry on the EU instance and connect GitHub

Expected Result

Connected with both Sentry instances

Actual Result

Unable to connect to Sentry on the EU instance.

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yet

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Product Area

Settings - Integrations

Link

https://witty-works-ag.sentry.io/settings/integrations/github/

DSN

https://2cb75085e6dba41ead4774395caa4641@o4507044685938688.ingest.de.sentry.io/4507044706713680

Version

No response

lsmith77 avatar Apr 12 '24 11:04 lsmith77

Assigning to @getsentry/support for routing ⏲️

getsantry[bot] avatar Apr 12 '24 11:04 getsantry[bot]

Routing to @getsentry/product-owners-settings-integrations for triage ⏲️

getsantry[bot] avatar Apr 12 '24 11:04 getsantry[bot]

We currently only support connecting a single Sentry org to a single Github org. Is your Github integration already connected to the US org? In that case you won't be able to connect it to the EU org until you disconnect the US integration.

cathteng avatar Apr 12 '24 17:04 cathteng

ok. thx. is there a list of similar limitations that people migrating from the US to EU are likely to face?

lsmith77 avatar Apr 12 '24 17:04 lsmith77

We have a doc here https://help.sentry.io/product-features/data-residency/multi-region-support/

cathteng avatar Apr 12 '24 18:04 cathteng

We currently only support connecting a single Sentry org to a single Github org.

That's really unfortunate (e.g. we are a company that uses both US & EU instances) - are you planning to tackle this at some point? 👀

rwojsznis avatar Aug 06 '24 08:08 rwojsznis

This is an issue for us too Could be simply done by having 2 github apps, one per region.

simonweil avatar Aug 07 '24 19:08 simonweil

This is coming up more often now. We will prioritize this in the near-term but I cannot provide definite dates.

leedongwei avatar Aug 07 '24 21:08 leedongwei

The fix is launched a few days ago.

sentaur-athena avatar Jun 12 '25 18:06 sentaur-athena