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[User Feedback] Replay Player Does Not Always Show the Right Context Leading up To Feedback Submission

Open jas-kas opened this issue 10 months ago • 5 comments

Problem Statement

The 'replay player' inside User Feedback Details shows ~20s before a feedback is submitted. However, it sometimes takes the end-user 30s-1m to write the feedback report, resulting in the replay player not showing the context of what was the user was doing before opening up the feedback form (instead it shows the user typing in the form).

Image

jas-kas avatar Apr 02 '24 18:04 jas-kas

cc/ @billyvg @ryan953

jas-kas avatar Apr 02 '24 18:04 jas-kas

@jas-kas is this resolved with our newest SDK update?

michellewzhang avatar Apr 15 '24 21:04 michellewzhang

@michellewzhang I don't know 🤷 @billyvg to confirm

jas-kas avatar Apr 16 '24 17:04 jas-kas

seems like a replay sdk/buffering thing

ryan953 avatar May 21 '24 21:05 ryan953

The issue here is that the user feedback details player is using the feedback submitted breadcrumb to determine the replay window to display.

billyvg avatar May 21 '24 21:05 billyvg