Projects' transfer between the organizations fails

[vikakam]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

1. Select project in Lightricks organization
2. Press transfer and add my (owner in both organizations) email
3. Go to email and press "approve transfer"

Expected Result

Project tranfered to PopularPays organization

Actual Result

Transfer fails Error attached

Product Area

Org Relocation

Link

https://sentry.io/accept-transfer/?data=eyJhY3Rvcl9pZCI6MjYwMzYxMSwiZnJvbV9vcmdhbml6YXRpb25faWQiOjM4NDY3LCJwcm9qZWN0X2lkIjoyMzg2OTksInVzZXJfaWQiOjIzNzgyNDIsInRyYW5zYWN0aW9uX2lkIjoiMWYzNGIzZjYwOWFjNDQxMzgzMDczODg1YWJmNTkzNjYifToxclduMXg6SFNna3hQVXYxQzZ4SVl6VkhYWDJBRTJZNHRiWkJ3T1ViTVkwVGw3b0tsRQ

DSN

lightricks

Version

No response

[getsantry[bot]]

Assigning to @getsentry/support for routing ⏲️

[getsantry[bot]]

Routing to @getsentry/product-owners-settings-projects for triage ⏲️

[schew2381]

Hi there, after clicking the approve in the email did you see the following that let you choose which organization to transfer to, or did it immediately error?

[vikakam]

@schew2381 Hi! I didn't see the screen you shared but immediately the error. Thanks, Vika

On Mon, Feb 5, 2024 at 4:11 PM Seiji Chew @.***> wrote:

Hi there, after clicking the approve in the email did you see the following that let you choose which organization to transfer to, or did it immediately error? Screenshot.2024-02-05.at.1.10.06.PM.png (view on web) https://github.com/getsentry/sentry/assets/67301797/29fd99a0-11e8-4c11-b880-156660bcae1f

— Reply to this email directly, view it on GitHub https://github.com/getsentry/sentry/issues/64526#issuecomment-1928100566, or unsubscribe https://github.com/notifications/unsubscribe-auth/AVTPVZNBWGZML3JINHORMBTYSFDIDAVCNFSM6AAAAABCZJCYVSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMRYGEYDANJWGY . You are receiving this because you authored the thread.Message ID: @.***>

[vikakam]

Hi @schew2381 , Any updates regarding this issue? We are blocked. Thanks, Vika

[schew2381]

Hi sorry for the delay on this! I checked the PopularPays organization, and it appears that your email corresponds to 2 different organization owners.

I believe the endpoint is failing because it's checking that the same user is doing the project transfer across organizations, but in PopularPays there's a different user tied to one of the duplicate accounts with your email.

Could you try removing the org owner with the name Vika (not the Vika Kam one) from the organization and trying the project transfer again?

[vikakam]

Worked like a charm. Thank you very much!

Vika

On Mon, Feb 12, 2024 at 9:39 PM Seiji Chew @.***> wrote:

Hi sorry for the delay on this! I checked the PopularPays organization, and it appears that your email corresponds to 2 different organization owners.

I believe the endpoint is failing because it's checking that the same user is doing the project transfer across organizations, but in PopularPays there's a different user tied to one of the duplicate accounts with your email.

Could you try removing the org owner with the name Vika (not the Vika Kam one) from the organization and trying the project transfer again?

— Reply to this email directly, view it on GitHub https://github.com/getsentry/sentry/issues/64526#issuecomment-1939421692, or unsubscribe https://github.com/notifications/unsubscribe-auth/AVTPVZJATQWUJFMJC3Y3RX3YTJVUVAVCNFSM6AAAAABCZJCYVSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMZZGQZDCNRZGI . You are receiving this because you authored the thread.Message ID: @.***>