sentry icon indicating copy to clipboard operation
sentry copied to clipboard

Cannot edit or delete alerts (again/still)

Open dlford opened this issue 3 years ago • 7 comments

Environment

SaaS (https://sentry.io/)

Version

No response

Steps to Reproduce

  1. Have alerts that were set up a while ago 2 . Get a bunch of emails from one alert that is too touchy
  2. Try to edit alert (fails)
  3. Try to delete alert (fails)

Expected Result

Can edit or delete alerts that I created on an account that I am the only user for

Actual Result

Cannot edit or delete alerts

dlford avatar Sep 12 '22 13:09 dlford

Same as #37528 which was closed over a month ago, but it still has never worked for me.

This is a long time to be hit with a barrage of spam emails with no way to stop them other than blocking all emails from Sentry...

dlford avatar Sep 12 '22 13:09 dlford

Routing to @getsentry/workflow for triage. ⏲️

getsentry-release avatar Sep 12 '22 17:09 getsentry-release

You should be able to delete them from the dropdown menu on the right side of the alert list. You won't be able to edit or create new metric alerts now that you're on the developer plan. image

scttcper avatar Sep 12 '22 17:09 scttcper

@scttcper I cannot delete them, same error as before

dlford avatar Sep 12 '22 17:09 dlford

Hi @dlford looks like there's a bug, since these alerts shouldn't be sending once your trail period is over. Backlogging this for now. Thanks for bringing this to our attention!

brianthi avatar Sep 15 '22 22:09 brianthi

@brianthi please make the emails stop ASAP. I get so many emails every day...

dlford avatar Sep 15 '22 22:09 dlford

Hey there @dlford , if you haven't already, can you open send an email to support@ with a reference to this comment.

We'll need your organization slug to give you a trial extension, this should free you up to edit/create/delete at will until this issue is resolved.

souredoutlook avatar Sep 19 '22 18:09 souredoutlook

Thanks @souredoutlook, I'll do that

dlford avatar Sep 20 '22 16:09 dlford

I think this should be resolved

scttcper avatar Jul 14 '23 16:07 scttcper