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Published 3 weeks ago • verified publisher icon getsentry

User-feedback not coming-in on the dashboard

Open Sabian-A opened this issue 6 months ago • 3 comments

Self-Hosted Version

25.5.1

CPU Architecture

x86_64

Docker Version

27.3.1

Docker Compose Version

2.37.1

Machine Specification

  • [x] My system meets the minimum system requirements of Sentry

Steps to Reproduce

run the self host steps according to the docmentation and test sending in user-feedback to a specific sentry project

Expected Result

user-feedback should appear on the sentry dashboard

Actual Result

user-feedback do not come-in the sentry dashboard user-feddback section

Event ID

No response

Sabian-A avatar Jul 04 '25 08:07 Sabian-A

I have the same issue. I can see that event is coming to kafka, but nothing happens.: no logs, no errors, nothing.

piontas avatar Jul 14 '25 14:07 piontas

Hi. I'm struggling to reproduce the issue, I even made this PR #3880 for making sure user feedback runs smoothly on self-hosted. I will backlog this for a bit, at least until 25.9.0.

aldy505 avatar Sep 03 '25 00:09 aldy505

Hi @Sabian-A do you happen to upgrade your Sentry instance? I've made sure that user feedback is properly ingested and can be seen at least on the API queries through the integration tests.

To make sure:

  1. Do you have COMPOSE_PROFILES=feature-complete on your .env or .env.custom?
  2. Do you have the required feature flags for user-feedback? https://github.com/getsentry/self-hosted/blob/a9a914840ffea9a5ff42ec5f11efb26624ec710e/sentry/sentry.conf.example.py#L410-L413

aldy505 avatar Dec 07 '25 05:12 aldy505