Cannot make a user admin or superuser via the admin menu.

[martijnhartlief]

Version

22.6.0 (e68da5c)

Steps to Reproduce

1. Go to the "admin" menu item (/manage/)
2. Select a user
3. Toggle admin or superuser status to on
4. Press "Save changes"

Expected Result

Admin and superuser status should be persisted

Actual Result

• The put request is completed successfully
• Toast pops up with "User account updated"
• After reloading the page, the admin and/or superuser toggles are disabled.

(I inspected network traffic, the put request has isStaff and isSuperuser as true, the response had the isStaff and isSuperuser property as false)

I tested if the user saving is just broken, but changing the username or active works just fine. It just looks like the data is dropped or ignored without reason/error.

• The user email is validated
• Having 2FA on or off made no difference

[codegain]

@martijnhartlief I had the same problem. Have you tried the solution in #1288?

docker exec -ti sentry-self-hosted_web_1 sentry permissions add -u <USER_EMAIL> -p "users.admin" did the trick for me

[chadwhitacre]

I thought we fixed this in https://github.com/getsentry/sentry/pull/31714. Why are we still seeing this? 🤔

[martijnhartlief]

@martijnhartlief I had the same problem. Have you tried the solution in #1288?

docker exec -ti sentry-self-hosted_web_1 sentry permissions add -u <USER_EMAIL> -p "users.admin" did the trick for me

Thanks for suggesting an alternative way to add an admin.

Still, the web interface is not behaving as expected. Which probably needs to be fixed.

[chadwhitacre]

What version did you see this with @codegain?

[codegain]

@chadwhitacre 22.6.0 (the lastest at the time I was upgrading)

I was on 21.10.0 (or 21.11.0) before that and I always do upgrades one at a time (working upwards the list at https://github.com/getsentry/self-hosted/releases). I did start with like 21.6.0 a year ago if that helps.

EDIT:

Still, the web interface is not behaving as expected. Which probably needs to be fixed.

After I used the command above the interface is behaving as it should on my install. I can now toggle admins/superuser off and on.

[chadwhitacre]

Hrm, I do wonder if this only shows up if you were on an old version and upgrade vs. with a new version out of the box. More research required ...

[codegain]

I should add that I had the sentry-ldap plugin installed and active in 21.10.0. After I switched to Azure SSO and disabled the plugin I began upgrading to the lastest version. I did not open a new issue here because I thought this had something to do with my "special" setup.

[emmatyping]

@simPod also ran into this. This seems to be an issue with sentry or self-hosted.

[svigneri]

Just did a fresh 22.6.0 install and have this issue.

[maciejpankanin]

Any updates on this? Still experiencing it on 22.10.0. Executing

sentry permissions add -u <USER_EMAIL> -p "users.admin"

is giving me: Error: User <USER_EMAIL> does not have superuser status.

[codegain]

@maciejpankanin Try replacing <USER_EMAIL> with an actual email address from a user you want to promote to superuser.

f.e. sentry permissions add -u [email protected] -p "users.admin"

[maciejpankanin]

@codegain User I am trying add permissions to has only one email and it is also his username, it does not work.

[emmatyping]

An alternative could be to remove and re-add the user with superuser permissions. (You can pass this to create-user)