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Unable to log in

Open hustzxf12 opened this issue 1 year ago • 29 comments

hustzxf12 avatar May 15 '23 03:05 hustzxf12

Are you on a VPN or is the cursor.so or cursor.sh domain blocked for you by any chance?

truell20 avatar May 15 '23 23:05 truell20

cannot log in again. version 0.2.10 works fine, however, after updating to the latest version, cannot log in again

qubitpercy avatar May 18 '23 07:05 qubitpercy

Could you open the developer tools by clicking the "Help" menu and then "Toggle Developer Tools"?

Then, could you try taking a screenshot of the developer console?

truell20 avatar May 19 '23 03:05 truell20

What do you see when you navigate to https://api.cursor.sh/?

truell20 avatar May 19 '23 05:05 truell20

What do you see when you navigate to https://api.cursor.sh/?

Welcome to Cursor. From server d0cymeghvwharv8w7e1y8.

qubitpercy avatar May 19 '23 07:05 qubitpercy

I can logged in today, however, when I try to use cursor to ask question, it will reporting :Something unexpected happened... Please check your internet connection and try again. If this persists, please email [email protected]

qubitpercy avatar May 19 '23 07:05 qubitpercy

Could you open the developer tools by clicking the "Help" menu and then "Toggle Developer Tools"?

Then, could you try taking a screenshot of the developer console?

sorry, cannnot screenshot on the pc from company.

qubitpercy avatar May 19 '23 07:05 qubitpercy

could you please ban the update automatically? cause whenever I reinstall the old version, although I disable the updating function. it will finally update the software. Thank you

qubitpercy avatar May 19 '23 07:05 qubitpercy

When I tried to log in, I couldn't get the request in the console. Here's the error message workbench.desktop.main.js:20402
GET https://api2.cursor.sh/auth/poll?uuid=7140e720-e22f-4cef-ad6d-7fab87d314ce&verifier=ayk9MhOWZTpcfI1UBfHMX5mEaq_HwEyGuVd0aPsDn3Q 404

SIN8023SIN avatar May 19 '23 22:05 SIN8023SIN

Why can't I visit the official website

SIN8023SIN avatar May 19 '23 22:05 SIN8023SIN

Failed to load resource: the server responded with a status of 404 () poll:1

SIN8023SIN avatar May 19 '23 22:05 SIN8023SIN

+1 @SIN8023SIN

zhangzhuang15 avatar May 21 '23 11:05 zhangzhuang15

Unable login too

moyuchenxin avatar May 22 '23 01:05 moyuchenxin

I'm also repeatedly getting this when I try to chat w/ my repo but I do seem to be logged in image

gabrieljbaker avatar Jul 28 '23 23:07 gabrieljbaker

image

itpPhange avatar Jul 31 '23 07:07 itpPhange

same problem #1323 have you found any solution? if yes please let me know.

hemangjoshi37a avatar Mar 27 '24 08:03 hemangjoshi37a

 你好 ,您发给我的邮件我已经收到。

zhangzhuang15 avatar Mar 27 '24 08:03 zhangzhuang15

Can not login from Windows 10 in Cursor.

  1. Do log in on the website like requested from inside Cursor
  2. Should proceed back to Cursor: "You may now proceed back to Cursor If you have any trouble, please contact [email protected]".
  3. Cursor still requests to log in on the website.
  4. Click on the button opens a new website window.
  5. Returned to step 1 and opened 10+ new windows, on every new one fresh logged in automatically.

I have chosen the free version of "Cursor Setup 0.31.3 - x64.exe". Please help, copilot will not work until logged in.

Updated writing errors

VTANS avatar Apr 07 '24 09:04 VTANS

Uninstalled, Marketplace also requires login. Will try it out when you fix this bug.

VTANS avatar Apr 07 '24 09:04 VTANS

Can you guys consider not using .sh as your domain name for auth? It really puts a hamper on many forward proxy setups out there. .sh is not a widely recognized TLD and will be blocked by default for the vast majority of enterprise use cases out there

denodaeus avatar Aug 28 '24 00:08 denodaeus

If the problem persists, please check your internet connection or VPN, or email us at [email protected].

vardhamani avatar Aug 30 '24 19:08 vardhamani

the problem is not abviously with my internet or vpn as i dont even use any vpn and i an using my internet all the time so definately my internet works just fine . i do not wish to communicate through email instead here as the email conversation will not solve the problem for all the users that are having similar oroblem but only for me which i dont want.

hemangjoshi37a avatar Aug 31 '24 09:08 hemangjoshi37a

I'm unable to log in due to firewall software such as lulu.app. For your reference.

daryl-z avatar Sep 11 '24 13:09 daryl-z