[BUG] Cannot sign up

[Git-Forked]

Is there an existing issue for this?

• [X] I have searched the existing issues

Describe the bug

When attempting to sign up with Alby:

1. Enter email address
2. Click sign up

The following error appears and makes sign up not possible:

"The change you wanted was rejected. Maybe you tried to change something you didn't have access to. If you are the application owner check the logs for more information."

An additional error is seen in a tooltip:

"Connection failed (Alby client was not initialized)"

Screenshots [optional]

Steps To Reproduce

1. Enter email address
2. Click sign up

Expected behavior

Sign up should continue to process.

Alby information

Alby version 3.1.1 Installed from: https://addons.mozilla.org/en-US/firefox/addon/alby/

Device information

Linux Firefox v 1.16.02

Additional context

No response

Are you working on this?

None

[bumi]

thanks for reporting.

Do you by any chance have cookies disabled? Or how long was the "login page" open before you entered the email address and clicked signup?

[ThisIsMython]

I encounter this problem too: "Connection failed (Alby client was not initialized)" I use ads fingerpoint browser

[maxdior02]

I encounter this problem too: "Connection failed (Alby client was not initialized)"

My Chrome/106.0.5249.103

[rolznz]

Hi, could you please send an email to [email protected] and if possible include your IP and ASN number from https://ifconfig.co/ - we can better help you there as this is related to Alby accounts.