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IOS app won't sync to iCloud - "failed to update some records"

Open Grumps1969 opened this issue 2 years ago • 9 comments

I have the OctoPod app running on my iPhone 14, but it won't sync printer info to the cloud. Error message from app's log is: "Failed to push changes for printer: http://[IP on local network]. Error: Failed to modify some records."

When I try to run OctoPod on my AppleTV it just shows "retrieving printer info..." and never completes.

I've removed & reinstalled the app on my phone, but it didn't help. Any idea what setting(s) I might be missing?

Thank you

Grumps1969 avatar Dec 23 '23 16:12 Grumps1969

Exactly the same happening to me. I also tried ‘Reset iCloud data from printers’ and still getting the same error. Apple TV won’t load anything. Any fix?

janfryauf avatar Jan 04 '24 12:01 janfryauf

Same here. My printers will not sync between devices. What's going on?

3DStyle avatar Jan 13 '24 15:01 3DStyle

Sadly I've given up - never got it working, and at the same time managed to break my printer (damage unrelated to Octoprint). The new one I've ordered to replace it is not compatible with Octoprint, at least not yet? Good luck to you all. Maybe I'll be back some day.

Grumps1969 avatar Jan 13 '24 16:01 Grumps1969

Same issue here. Can’t sync to iCloud, getting identical error as above.

corpjester avatar Feb 05 '24 20:02 corpjester

Sadly I'm getting the same error as well. I did a little googling and found this post on Stack Exchange where there may be an issue with the way the app is trying to access a zone, but I'm not an iOS app developer so I can't say for sure.

jatkins11 avatar Feb 08 '24 04:02 jatkins11

Yep, getting the same issue here as well. I was trying to change the name of my printer on my Apple TV and now I can't get it to sync from any iOS devices.

camrichmond avatar Feb 12 '24 15:02 camrichmond

Me too

billy27607 avatar Mar 03 '24 23:03 billy27607

Hi guys,

Sorry this is happening to all of you. Wonder if you can help me gather more information so I can troubleshoot this. Could you do the following and share the results:

  1. Open OctoPod and go to "Settings"
  2. Click on "Devices"
  3. Click on "Reset printers from iCloud"
  4. If this fails and click on "View activity log"
  5. Paste screenshot or results here

Thanks, Gaston

gdombiak avatar Mar 04 '24 05:03 gdombiak

Sent from my iPhoneOn Mar 4, 2024, at 12:30 AM, Gaston Dombiak @.***> wrote: Hi guys, Sorry this is happening to all of you. Wonder if you can help me gather more information so I can troubleshoot this. Could you do the following and share the results:

Open OctoPod and go to "Settings" Click on "Devices" Click on "Reset printers from iCloud" If this fails and click on "View activity log" Paste screenshot or results here

Thanks, Gaston

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you commented.Message ID: @.***>

billy27607 avatar Mar 04 '24 07:03 billy27607

Sure thing. The first four messages popped up when clicking, "Reset printers from iCloud data." The last two are from clicking, "Reset iCloud data from printers."

IMG_5449

camrichmond avatar Mar 04 '24 14:03 camrichmond

Same result as the others. Nothing happens, screenshot attached:

On Mar 4, 2024, at 12:30 AM, Gaston Dombiak @.***> wrote:

Hi guys,

Sorry this is happening to all of you. Wonder if you can help me gather more information so I can troubleshoot this. Could you do the following and share the results:

Open OctoPod and go to "Settings" Click on "Devices" Click on "Reset printers from iCloud" If this fails and click on "View activity log" Paste screenshot or results here Thanks, Gaston

— Reply to this email directly, view it on GitHub https://github.com/gdombiak/OctoPod/issues/683#issuecomment-1975761492, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABV46S2NUO4PHDRSMXKJVTLYWQBGDAVCNFSM6AAAAABBA46CCSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNZVG43DCNBZGI. You are receiving this because you commented.

corpjester avatar Mar 04 '24 14:03 corpjester

Hey guys, I created a new version that will help me collect more data to see what’s going on with this error. If you are already a beta tester go ahead and install the new version and follow the steps I mentioned above. Share a screenshot with the results. You might want to rotate the phone for the screenshot if the text is not fully visible.

If you are not a beta tester then send me a message and I’ll add you to the list of testers.

Thanks Gaston

gdombiak avatar Mar 11 '24 20:03 gdombiak

I feel stupid for asking, but how do I message you? I'd like to help you out.

If you are not a beta tester then send me a message and I’ll add you to the list of testers.

camrichmond avatar Mar 11 '24 20:03 camrichmond

You can reach me at @.***  I would be happy to help test.  Sent from my iPhoneOn Mar 11, 2024, at 4:29 PM, camrichmond @.***> wrote:

If you are not a beta tester then send me a message and I’ll add you to the list of testers. I feel stupid for asking, but how do I message you? I'd like to help you out.

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you commented.Message ID: @.***>

billy27607 avatar Mar 11 '24 21:03 billy27607

Please add me to the beta testers, I’d be glad to help out. Sent from my iPhoneOn Mar 11, 2024, at 4:01 PM, Gaston Dombiak @.***> wrote: Hey guys, I created a new version that will help me collect more data to see what’s going on with this error. If you are already a beta tester go ahead and install the new version and follow the steps I mentioned above. Share a screenshot with the results. You might want to rotate the phone for the screenshot if the text is not fully visible. If you are not a beta tester then send me a message and I’ll add you to the list of testers. Thanks Gaston

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you commented.Message ID: @.***>

corpjester avatar Mar 11 '24 21:03 corpjester

Hey guys, I created a new version that will help me collect more data to see what’s going on with this error. If you are already a beta tester go ahead and install the new version and follow the steps I mentioned above. Share a screenshot with the results. You might want to rotate the phone for the screenshot if the text is not fully visible.

If you are not a beta tester then send me a message and I’ll add you to the list of testers.

Thanks Gaston

Hi, please add me to the beta list for the version to troubleshoot Octopod. Thanks in advance! Hope to hear from you soon.

corpjester avatar Mar 14 '24 18:03 corpjester

Good question about sending me a message. :) You can send me an email to gdombiak at gmail.

Thanks, Gaston

gdombiak avatar Mar 14 '24 19:03 gdombiak

Good news! Thanks Michael Goran for sharing your screenshots and providing vital information. Everyone, give it a try and let me know if things are now resolved.

Thanks, Gaston

gdombiak avatar Mar 15 '24 03:03 gdombiak

I can report that all is working.

billy27607 avatar Mar 15 '24 16:03 billy27607

Good! I got confirmation from 2 people that this issue is now resolved. Sorry for taking this long to resolve it. Too many other things are keeping me busy atm.

gdombiak avatar Mar 15 '24 17:03 gdombiak