iCloud3 simply stops updating after a while

[lenwar]

I'm using 'current versions': iCloud3 version 3.0.2a HaOS, running HA 2024.4.3

I use iCloud3 to follow my iDevices on the map for automation purposes. After a while (a number of hours), nothing seems to update anymore. When I restart HA, it works again. "Reloading" the iCloud3 integration doesn't provide any help.

I don't see any concrete error messages. It just stops updating a number of hours (sometimes a day, sometimes 3-4 hours). How can I troubleshoot this?

04-17 12:17:35 ICLOUD ⡇━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
                      ⡇   ICLOUD3_DEVICE1, ICLOUD, CURRZONE-NOT_HOME, NEXT UPDATE TIME REACHED 
                      ⡇⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂

04-17 12:17:35 ICLOUD ⡇ icloud3_DEVICE1 > Zone > Away(2) > LOCATION2-185.4m, Thuis(5)-208.4m, LOCATION1-817.7m, LOCATION5-1.27km, LOCATION4-1.46km, LOCATION3-5.70km, DEVICE4 Werk-8.21km, LOCATION6-11.9km, LOCATION7-12.5km, LOCATION8-17.3km, DEVICE2 werk-60.2km, LOCATION9-133km, GPS-(51.85668, 4.31512/±5m)
04-17 12:17:37 ICLOUD ⡇ Waze Results > GPS-(51.85668, 4.31512) --> (52.08582, 5.10909), Time-54.43min, Distance-75.13km
04-17 12:17:37 ICLOUD ⡇ icloud3_DEVICE1 > Waze Route Info > TravTime-54 mins, Dist-75.1km, Moved-55.7m
04-17 12:17:37 ICLOUD ⡇ icloud3_DEVICE1 > Results: From-DEVICE2 werk > Arrive-13:12, NextUpdate-12:44:45, Moved-55.7m (Towards), IntoStatZone-12:23:25, ×Went3km
04-17 12:17:37 ICLOUD ⡇ icloud3_DEVICE1 RESULTS: From-DEVICE2 werk > MobAppZone-not_home, iC3Zone-not_home, Interval-27 mins, TravTime-54 mins, Dist-75.1km, NextUpdt-12:44:45, MaxDist-75.3km, Dir-Towards, Moved-158.2m, Battery-98%, LastDataUpdate-12:17:15, GPSAccuracy-5m, LocAge-36 secs ago, OldThreshold-1 min, LastEvLogMsg-12:17:37, Method-3.WazeTime
04-17 12:17:38 ICLOUD ⡇ Waze Results > GPS-(51.85668, 4.31512) --> (51.89780, 4.55716), Time-25.35min, Distance-27.01km
04-17 12:17:38 ICLOUD ⡇ icloud3_DEVICE1 > Waze Route Info > TravTime-25 mins, Dist-27.0km, Moved-55.7m (Saved)
04-17 12:17:38 ICLOUD ⡇ icloud3_DEVICE1 > Results: From-LOCATION8 > Arrive-12:42, NextUpdate-12:30:15, Moved-55.7m (Towards), IntoStatZone-12:23:25, ×Went3km
04-17 12:17:38 ICLOUD ⡇ icloud3_DEVICE1 RESULTS: From-LOCATION8 > MobAppZone-not_home, iC3Zone-not_home, Interval-13 mins, TravTime-25 mins, Dist-27.0km, NextUpdt-12:30:15, MaxDist-27.2km, Dir-Towards, Moved-158.2m, Battery-98%, LastDataUpdate-12:17:15, GPSAccuracy-5m, LocAge-37 secs ago, OldThreshold-1 min, LastEvLogMsg-12:17:38, Method-3.WazeTime
04-17 12:17:38 ICLOUD ⡇ icloud3_DEVICE1 > Results: From-Thuis > Arrive-12:17, NextUpdate-12:18:35, IntoStatZone-12:23:25, Battery-98%, ×Went3km, WazeMsg-×Under1km
04-17 12:17:38 ICLOUD ⡇ icloud3_DEVICE1 RESULTS: From-Thuis > MobAppZone-not_home, iC3Zone-not_home, Interval-1 min, TravTime-0 min, Dist-208.4m, NextUpdt-12:18:35, MaxDist-0.0km, Dir-Towards, Moved-158.2m, Battery-98%, LastDataUpdate-12:17:15, GPSAccuracy-5m, LocAge-37 secs ago, OldThreshold-1 min, LastEvLogMsg-12:17:38, Method-3.<3km
04-17 12:17:38 ICLOUD ⡇⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂
                      ⡇   ICLOUD3_DEVICE1, FAMSHR, CURRZONE-NOT_HOME,  
                      ⡇━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
04-17 12:17:45 LOCATE   icloud3_apple_watch_van_DEVICE2 > Located > FamShr-12:17:03 (42 secs ago)
04-17 12:17:45 ICLOUD   icloud3_apple_watch_van_DEVICE2 > Trigger > Next Update Time Reached
04-17 12:17:45 ICLOUD ⡇━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
                      ⡇   ICLOUD3_APPLE_WATCH_VAN_DEVICE2, ICLOUD, CURRZONE-NOT_HOME, NEXT UPDATE TIME REACHED 
                      ⡇⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂

04-17 12:17:45 ICLOUD ⡇ icloud3_apple_watch_van_DEVICE2 > Zone > Away(2) > LOCATION2-185.4m, Thuis(5)-208.4m, LOCATION1-817.7m, LOCATION5-1.27km, LOCATION4-1.46km, LOCATION3-5.70km, DEVICE4 Werk-8.21km, LOCATION6-11.9km, LOCATION7-12.5km, LOCATION8-17.3km, DEVICE2 werk-60.2km, LOCATION9-133km, GPS-(51.85668, 4.31512/±5m)
04-17 12:17:46 ICLOUD ⡇ Waze Results > GPS-(51.85668, 4.31512) --> (52.08582, 5.10909), Time-54.48min, Distance-75.13km
04-17 12:17:46 ICLOUD ⡇ icloud3_apple_watch_van_DEVICE2 > Waze Route Info > TravTime-54 mins, Dist-75.1km, Moved-24.8m
04-17 12:17:46 ICLOUD ⡇ icloud3_apple_watch_van_DEVICE2 > Results: From-DEVICE2 werk > Arrive-13:12, NextUpdate-12:44:55, Moved-24.8m (Towards), IntoStatZone-12:24:45, ×Went3km
04-17 12:17:46 ICLOUD ⡇ icloud3_apple_watch_van_DEVICE2 RESULTS: From-DEVICE2 werk > MobAppZone-not_set, iC3Zone-not_home, Interval-27 mins, TravTime-54 mins, Dist-75.1km, NextUpdt-12:44:55, MaxDist-75.3km, Dir-Towards, Moved-24.8m, Battery-100%, LastDataUpdate-12:17:15, GPSAccuracy-5m, LocAge-43 secs ago, OldThreshold-1 min, LastEvLogMsg-12:17:46, Method-3.WazeTime
04-17 12:17:46 ICLOUD ⡇ icloud3_apple_watch_van_DEVICE2 > Waze Route Info > Using Route History Database (#16)
04-17 12:17:46 ICLOUD ⡇ icloud3_apple_watch_van_DEVICE2 > Results: From-LOCATION8 > Arrive-12:43, NextUpdate-12:30:25, Moved-24.8m (Towards), IntoStatZone-12:24:45, ×Went3km
04-17 12:17:46 ICLOUD ⡇ icloud3_apple_watch_van_DEVICE2 RESULTS: From-LOCATION8 > MobAppZone-not_set, iC3Zone-not_home, Interval-13 mins, TravTime-25 mins, Dist-27.0km, NextUpdt-12:30:25, MaxDist-27.2km, Dir-Towards, Moved-24.8m, Battery-100%, LastDataUpdate-12:17:15, GPSAccuracy-5m, LocAge-43 secs ago, OldThreshold-1 min, LastEvLogMsg-12:17:46, Method-3.WazeTime
04-17 12:17:46 ICLOUD ⡇ icloud3_apple_watch_van_DEVICE2 > Results: From-Thuis > Arrive-12:17, NextUpdate-12:18:45, IntoStatZone-12:24:45, Battery-100%, ×Went3km, WazeMsg-×Under1km
04-17 12:17:46 ICLOUD ⡇ icloud3_apple_watch_van_DEVICE2 RESULTS: From-Thuis > MobAppZone-not_set, iC3Zone-not_home, Interval-1 min, TravTime-0 min, Dist-208.4m, NextUpdt-12:18:45, MaxDist-0.0km, Dir-Towards, Moved-24.8m, Battery-100%, LastDataUpdate-12:17:15, GPSAccuracy-5m, LocAge-43 secs ago, OldThreshold-1 min, LastEvLogMsg-12:17:46, Method-3.<3km
04-17 12:17:46 ICLOUD ⡇⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂⠂
                      ⡇   ICLOUD3_APPLE_WATCH_VAN_DEVICE2, FAMSHR, CURRZONE-NOT_HOME,  
                      ⡇━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

04-17 12:22:21 ICLOUD   Service Action > Action-Send, Options-locate request to mobile app
04-17 12:22:32 ICLOUD   Service Action > Action-Locate, Options-device(s) using icloud famshr
04-17 12:22:32 ICLOUD   icloud3_DEVICE1 > Location will be updated at 12:22:35
04-17 12:22:32 ICLOUD   icloud3_apple_watch_van_DEVICE2 > Location will be updated at 12:22:35
04-17 12:22:32 ICLOUD   icloud3_iphone_van_DEVICE4 > Location will be updated at 12:22:35
04-17 12:22:32 ICLOUD   icloud3_ipad_van_DEVICE4 > Location will be updated at 12:22:35
04-17 12:22:32 ICLOUD   icloud3_iphone_van_DEVICE3 > Location will be updated at 12:22:35
04-17 12:22:32 ICLOUD   icloud3_iphone_van_DEVICE5 > Location will be updated at 12:22:35
04-17 12:22:32 ICLOUD   icloud3_iphone_van_DEVICE2_werk > Location will be updated at 12:22:35
04-17 12:23:05 ICLOUD   Service Action > Action-Send, Options-locate request to mobile app
04-17 12:23:15 ICLOUD   Service Action > Action-Locate, Options-device(s) using icloud famshr
04-17 12:23:15 ICLOUD   icloud3_DEVICE1 > Location will be updated at 12:23:15
04-17 12:23:15 ICLOUD   icloud3_apple_watch_van_DEVICE2 > Location will be updated at 12:23:15
04-17 12:23:15 ICLOUD   icloud3_iphone_van_DEVICE4 > Location will be updated at 12:23:15
04-17 12:23:15 ICLOUD   icloud3_ipad_van_DEVICE4 > Location will be updated at 12:23:20
04-17 12:23:15 ICLOUD   icloud3_iphone_van_DEVICE3 > Location will be updated at 12:23:20
04-17 12:23:15 ICLOUD   icloud3_iphone_van_DEVICE5 > Location will be updated at 12:23:20
04-17 12:23:15 ICLOUD   icloud3_iphone_van_DEVICE2_werk > Location will be updated at 12:23:20
04-17 12:23:38 ICLOUD   Service Action > Action-Send, Options-locate request to mobile app
04-17 12:23:48 ICLOUD   Service Action > Action-Locate, Options-device(s) using icloud famshr

[gcobb321]

Turn on log_level logging. Event Log > Actions > Start Debug Logging will turn it on for a day (it will reert back to Info at midnight). Doing it from Configure Settings > Format Parameters screen will turn it on until you turn it off.

That might show more info.

Are there any errors in the homeassistant.log file? Does anything show up in the Event Log during startup? Maybe change the watch and ipad to Tracking Mode=Monitor for a while and see if it is device related.

[lenwar]

Hi,

I set it to debug, but I couldn't find anything exciting. Also there are no errors related to icloud3 in the home-assistant logs.

I tried to change all devices without a home-assistant app running (my watch and two old phones which are no long supported by home-assistant due to the older version of iOS).

And that seemed to help. It's running okay for a few days now.

I'll keep trying to isolate that behaviour further and keep you posted. Maybe there is summer kind of bug for when a phone-device either doesn't have the app, and/or is running an old version of iOS?

Anyway. I'll check in again after a few days. So I'll start changing the watch and tablet back to 'track' and see if that makes any change z

[gcobb321]

Reopen this issue if f you are still having a problem.