cannot submit claim

[salgee]

We get the UPS Shipping interface and generated the label and the TrackingNumber. However, in actual use, when the delivery is obtained (actually lost), we cannot initiate a claim on the official website, prompting the error as shown in the figure below. What is the cause of this, is it because we have not configured the parameters of the api interface normally?

$packageServiceOptions = new \Ups\Entity\PackageServiceOptions();
$packageServiceOptions->setShipperReleaseIndicator(false);
$package->setPackageServiceOptions($packageServiceOptions);

[DeryabinSergey]

I think you should email UPS customer service first.

[salgee]

I think you should email UPS customer service first.

UPS customer Mail reply：

Hello UPS Customer,

Thank you for contacting UPS API Technical Support. The only way to guaranty that the driver will not release the package is if you require an adult signature. If you require a general signature the customer can still  use UPS My Choice to submit a driver release. I can recommend contacting your local UPS Account Representative for further options if these do not work for you as the API is working as intended. The driver releasing the item is an operations situation. 


Please contact us if you need any additional assistance.

I didn't understand how to deal with it