fusion lose ability to deploy and last boot info

[kintaro1981]

GLPI 9.5.7 FusionInventory 9.5+4.0 Fusion Agents 2.5.2 and 2.6

Hello I noticed that some computers suddendly lost the possibility to receive deploy and the last boot info are not displayed. screenshoots:

have you any idea what is happening? Uninstalling and reinstalling fusion fix the issue but I would like to know how to avoid that.

[ddurieux]

Have you seen something in agent logs? perhaps put debug in 1 to have more information

[kintaro1981]

I found only this but I don't know if is related.

In the logs I noticed that it zeroed the number after "deploy: "

Take a look at the the second line I posted below, is "deploy: 140386" in the last line I pasted is: "deploy: 0"

[Wed May 18 20:11:13 2022][info] running task Maintenance
[Wed May 18 20:11:15 2022][debug] Free space on C:\fusion\var\http..__10.0.0.XX_plugins_fusioninventory_\deploy: 140386
[Wed May 18 20:11:19 2022][debug] Agent memory usage before freeing memory: WSS=188063744 PFU=299122688
[Wed May 18 20:11:19 2022][info] FusionInventory Agent memory usage: WSS=3153920 PFU=299122688
[Wed May 18 20:12:05 2022][info] target server0: server http://10.0.0.XX/plugins/fusioninventory/
[Wed May 18 20:12:05 2022][debug] [http client] Using Compress::Zlib for compression
[Wed May 18 20:12:05 2022][info] sending prolog request to server0
[Wed May 18 20:12:08 2022][debug] new thread 6144 to handle task Deploy
[Wed May 18 20:12:10 2022][info] running task Deploy
[Wed May 18 20:12:10 2022][info] No Deploy job enabled or Deploy support disabled server side.
[Wed May 18 20:12:14 2022][debug] new thread 6145 to handle task WMI
[Wed May 18 20:12:19 2022][debug] new thread 6146 to handle task Inventory
[Wed May 18 20:12:19 2022][info] running task Inventory
[Wed May 18 20:12:19 2022][info] New inventory from PC-USERNAME-2022-05-04-11-43-25 for server0
[Wed May 18 20:12:27 2022][debug] module FusionInventory::Agent::Task::Inventory::Win32::Bios disabled because of FusionInventory::Agent::Task::Inventory::Generic::Dmidecode::Bios
[Wed May 18 20:12:27 2022][debug] module FusionInventory::Agent::Task::Inventory::Win32::Memory disabled because of FusionInventory::Agent::Task::Inventory::Generic::Dmidecode
[Wed May 18 20:12:27 2022][debug] Running FusionInventory::Agent::Task::Inventory::AccessLog
[Wed May 18 20:12:27 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic
[Wed May 18 20:12:27 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Batteries
[Wed May 18 20:12:27 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Dmidecode
[Wed May 18 20:12:27 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Dmidecode::Battery
[Wed May 18 20:12:32 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Dmidecode::Bios
[Wed May 18 20:12:36 2022][debug] Running FusionInventory::Agent::Task::Inventory::Virtualization
[Wed May 18 20:12:36 2022][debug] Running FusionInventory::Agent::Task::Inventory::Virtualization::Vmsystem
[Wed May 18 20:12:36 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32
[Wed May 18 20:12:36 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::OS
[Wed May 18 20:12:41 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Dmidecode::Memory
[Wed May 18 20:12:46 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Dmidecode::Ports
[Wed May 18 20:12:49 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Dmidecode::Psu
[Wed May 18 20:12:53 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Dmidecode::Slots
[Wed May 18 20:12:56 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Drives
[Wed May 18 20:12:56 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Firewall
[Wed May 18 20:12:56 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Networks
[Wed May 18 20:12:56 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Remote_Mgmt
[Wed May 18 20:12:56 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::SSH
[Wed May 18 20:13:01 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Screen
[Wed May 18 20:13:02 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Softwares
[Wed May 18 20:13:02 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Storages
[Wed May 18 20:13:02 2022][debug] Running FusionInventory::Agent::Task::Inventory::Generic::Timezone
[Wed May 18 20:13:03 2022][debug] Using DateTime::TimeZone to get the timezone name
[Wed May 18 20:13:03 2022][debug] Running FusionInventory::Agent::Task::Inventory::Provider
[Wed May 18 20:13:03 2022][debug] Running FusionInventory::Agent::Task::Inventory::Virtualization::HyperV
[Wed May 18 20:13:03 2022][debug] Win32::OLE ERROR: Invalid namespace
[Wed May 18 20:13:04 2022][debug] Win32::OLE ERROR: Invalid namespace
[Wed May 18 20:13:04 2022][debug] Win32::OLE ERROR: Invalid namespace
[Wed May 18 20:13:04 2022][debug] Win32::OLE ERROR: Invalid namespace
[Wed May 18 20:13:04 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::AntiVirus
[Wed May 18 20:13:05 2022][debug] Found Windows Defender (state=0x60100)
[Wed May 18 20:13:05 2022][debug] Found Kaspersky Endpoint Security for Windows (state=0x41000)
[Wed May 18 20:13:05 2022][debug] Found Kaspersky Endpoint Security for Windows (state=0x41000)
[Wed May 18 20:13:05 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::CPU
[Wed May 18 20:13:11 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Chassis
[Wed May 18 20:13:11 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Controllers
[Wed May 18 20:13:31 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Drives
[Wed May 18 20:13:36 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Environment
[Wed May 18 20:13:39 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Firewall
[Wed May 18 20:13:43 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Inputs
[Wed May 18 20:13:44 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::License
[Wed May 18 20:14:51 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Modems
[Wed May 18 20:14:53 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Networks
[Wed May 18 20:14:58 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Ports
[Wed May 18 20:15:02 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Printers
[Wed May 18 20:15:13 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Slots
[Wed May 18 20:15:14 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Softwares
[Wed May 18 20:15:14 2022][debug] 'scan-profiles' configuration parameter disabled, ignoring software in user profiles
[Wed May 18 20:23:35 2022][debug] FusionInventory::Agent::Task::Inventory::Win32::Softwares killed by a timeout
[Wed May 18 20:23:35 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Sounds
[Wed May 18 20:26:34 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Storages
[Wed May 18 20:27:00 2022][info] Timeout reached on Win32_QuickFixEngineering class WMI objects
[Wed May 18 20:27:00 2022][info] Timeout reached on Win32_SoundDevice class WMI objects
[Wed May 18 20:29:33 2022][info] Timeout reached on Win32_DiskDrive class WMI objects
[Wed May 18 20:29:44 2022][info] Timeout reached on Win32_CDROMDrive class WMI objects
[Wed May 18 20:29:55 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::USB
[Wed May 18 20:32:54 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Users
[Wed May 18 20:33:00 2022][info] Timeout reached on CIM_LogicalDevice class WMI objects
[Wed May 18 20:35:53 2022][info] Timeout reached on SELECT * FROM Win32_UserAccount WHERE LocalAccount='True' AND Disabled='False' and Lockout='False' WMI query
[Wed May 18 20:36:05 2022][info] Timeout reached on SELECT * FROM Win32_Group WHERE LocalAccount='True' WMI query
[Wed May 18 20:36:22 2022][info] Timeout reached on SELECT * FROM Win32_Process WHERE ExecutablePath IS NOT NULL AND ExecutablePath LIKE '%\\Explorer.exe' WMI query
[Wed May 18 20:36:26 2022][debug] Running FusionInventory::Agent::Task::Inventory::Win32::Videos
[Wed May 18 20:36:26 2022][info] Timeout reached on SELECT * FROM Win32_UserAccount WHERE LocalAccount = True WMI query
[Wed May 18 20:39:25 2022][debug] Section STORAGES has changed since last inventory
[Wed May 18 20:39:25 2022][debug] Section HARDWARE has changed since last inventory
[Wed May 18 20:39:25 2022][debug] Section VIDEOS has changed since last inventory
[Wed May 18 20:39:25 2022][debug] Section SOUNDS has changed since last inventory
[Wed May 18 20:39:25 2022][debug] Section DRIVES has changed since last inventory
[Wed May 18 20:39:25 2022][debug] Section SOFTWARES has changed since last inventory
[Wed May 18 20:39:25 2022][debug] [http client] Using Compress::Zlib for compression
[Wed May 18 20:39:32 2022][debug] Agent memory usage before freeing memory: WSS=177672192 PFU=297648128
[Wed May 18 20:39:32 2022][info] FusionInventory Agent memory usage: WSS=3211264 PFU=297648128
[Wed May 18 20:39:35 2022][debug] new thread 6147 to handle task Maintenance
[Wed May 18 20:39:35 2022][info] running task Maintenance
[Wed May 18 20:39:37 2022][info] Timeout reached on Win32_VideoController class WMI objects
[Wed May 18 20:42:34 2022][debug] Free space on C:\fusion\var\http..__10.0.0.XX_plugins_fusioninventory_\deploy: 0

[kintaro1981]

I also noticed that when the client is in that status it doesn't display other values.

examples: from the tab Operating System: kernel and edition in some computer it doesn't display complete information in the Components' tab in some computer it doesn't display network information in the Network ports' tab

[ddurieux]

You have many timeouts. Check to repair the registry.

[ddurieux]

Problems too on WMI, perhaps it's corrupted