Service restarts/terminates on specific windows host

[vazome]

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Windows logs gave us: The FusionInventory Agent service terminated unexpectedly. It has done this 1 time(s) And fusioninventory logs shows it's stuck for 12 hours:

[Fri Nov 26 12:57:16 2021][info] target server0: server https://sub.example.domain/plugins/fusioninventory/
[Fri Nov 26 12:57:16 2021][info] sending prolog request to server0
[Sat Nov 27 00:11:17 2021][info] FusionInventory Agent service starting

What can cause such a delay or even termination?

[ddurieux]

do you have enough memory on you device?

[vazome]

@ddurieux Yeah it's enough, I have not seen a spike

[ddurieux]

memory and disk space?

[vazome]

It was ok with resources. Disk space was available at the moment same with memory.

[ddurieux]

is it the agent version 32bits or 64 bits? What version of Windows?

[vazome]

Agent is 64 bit Microsoft Windows Server 2012 R2 Standard is 64 bit

[vazome]

@ddurieux could there be a potential cause or maybe I can search for some additional logs?

[g-bougard]

Hi @vazome are you running the agent as a service ? For such case, there's a way to catch perl errors:

• Rename the file fusioninventory-win32-service.rc.sample under C:\Program Files\FusionInventory\perl\bin just removing .sample extension.
• Restart the service
• You should see stderr.txt and stdout.txt files under C:\Program Files\FusionInventory\logs
• If the error occurs during inventory, force an inventory and check there if you see some perl errors, or wait for the crash and check these files.