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unable to remove camera from integration

Open Gronda74 opened this issue 7 months ago • 7 comments

Please check existing (open or closed) issues before creating a new one. (https://github.com/fuatakgun/eufy_security/issues?q=is%3Aissue+)

If this is not an issue, you can use Discussions (https://github.com/fuatakgun/eufy_security/discussions) section.

Describe the bug

I have removed a camera from my Eufy Homebase. I have checked the Eufy security account online and the camera is no longer listed in the account. The camera is still listed in Home Assistant and when I try to delete the camera I get an error message of:

Eufy Security - Error Device is still accessible on account, cannot be deleted!

To reproduce

Steps to reproduce the behaviour:

  1. Go to 'Settings > Devices & Services > Eufy Security'
  2. Click on 'Devices'
  3. Select the camera that is no longer linked to the Homebase and click Delete
  4. The camera isn't deleted
  5. A notification is listed that the device is still accessible on account, cannot be deleted

Expected behavior

The camera should be deleted.

Additional information

Go to Settings -> System -> Repairs -> Click on 3 dots (...) -> System Information and get Version and Installation Type to below fields;

  • Home Assistant Installation Type (OS - Supvervised - Core): Home Assistant OS
  • Home Assistant Core Version: core-2024.7.2
  • Eufy Security Add-on Version: eufy-security-ws (1.8.0-2)
  • Eufy Security Integration Version: 8.0.2

Hardware Information;

  • Camera Model: S300 (eufycam 3c)

  • Live Streaming Protocol (RTSP/P2P): RTSP

  • Debug Logs from Home Assistant (https://github.com/fuatakgun/eufy_security/discussions/624) - Without this, I will automatically resolve this issue

home-assistant.log

  • Logs from Eufy Security Add-on (either from Add-ons page of Home Assistant or Docker output): 2024-07-12 17:33:49.043 INFO eufy-security-ws:eufy-security-client [http] [Station.onConnect] Connected to station T8170T1023310CF3 on host 192.168.1.254 and port 21723 2024-07-12 17:34:19.950 INFO eufy-security-ws:eufy-security-client [p2p] [Timeout._onTimeout] Initiated closing of connection to station T8170T1023310CF3 for saving battery. 2024-07-12 17:34:19.951 INFO eufy-security-ws:eufy-security-client [http] [Station.onDisconnect] Disconnected from station T8170T1023310CF3 2024-07-12 17:35:02.126 INFO eufy-security-ws Client disconnected with ip: 127.0.0.1 port: 47356 code: 1006 reason: Abnormal Closure 2024-07-12 17:35:42.821 ERROR eufy-security-ws:eufy-security-client [http] [HTTPApi.getVoices] Get Voices - Response code not ok { code: 20028, msg: 'Failed to request.', data: { code: 20028, msg: 'Failed to request.', data: null }, deviceSN: 'T8161P102236121C' }

  • Would you share your device with me in case further debugging required? (Yes/No): Yes

Additional context

Add any other context about the problem goes here. Mainly, share everything as log files and use screenshots as last resort.

Gronda74 avatar Jul 12 '24 17:07 Gronda74