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Published 20 hours ago • verified publisher icon freescout-helpdesk

CC addresses remain filled in when forwarding a ticket

Open psuter80 opened this issue 5 years ago • 2 comments

when a ticked is forwarded to somebody, whoever was on CC in the original ticket will be pre-filled into the CC field when sending the forwarded ticket. At least I did not expect this to happen, as forwarding an email usually means that none of the original recipients will get it unless they are added. also the main ticket owner is removed from the recipients, but not the CC people.. that does not seem to make sense.

expected behaviour: leave CC field blank, just like the To field when forwarding a ticket.

psuter80 avatar Nov 20 '20 00:11 psuter80

The problem seems to persist. Is there a solution?

abrin518 avatar Oct 23 '21 16:10 abrin518

The problem seems to persist. Is there a solution?

Not confirmed. Can you reproduce on demo.freescout.net and attach a screenshot?

freescout-helpdesk avatar Oct 28 '21 12:10 freescout-helpdesk

Recommend to close issue as not responsive.

fulldecent avatar Oct 11 '22 18:10 fulldecent