freescout
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freescout-helpdesk
Empty content in UI but email has content
No errors in container
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│ '--. .--'`--',--.--. ,---. ,-| | ,---. / .-' | | '--. .--'| .' │
│ | | ,--.| .--'| .-. :' .-. | | .-. || `-, | | | | | | │
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│ `--' `--'`--' `----' `---' `---' `--' `--''--'`--' .--. │
│ '--' │
│ Image: tiredofit/freescout | Version 1.17.77 Type 'image_changelog' for details │
│ Repository/Documentation: https://github.com/tiredofit/docker-freescout/ │
│ │
│ If this image provides you value - Consider sponsoring my work for continued │
│ development, timely updates, and feature requests. Commercial support available. │
│ │
│ More Info: https://www.tiredofit.ca │
│ │
│ 2024-06-28.09:00:21 [NOTICE] ** [timezone] Timezone: Setting to 'Europe/Paris' from 'Etc/GMT' │
│ 2024-06-28.11:00:21 [NOTICE] ** [monitoring] Container configured for monitoring with 'zabbix modern' │
│ 2024-06-28.11:00:22 [NOTICE] ** [scheduling] Container configured for scheduled tasks with 'cron' │
│ 2024-06-28.11:00:23 [NOTICE] ** [messaging] Container configured to route mail via SMTP to 'postfix-relay' │
│ 2024-06-28.11:00:28 [NOTICE] ** [php-fpm] Creating sample index.php │
│ 2024-06-28.11:00:33 [WARN] ** [freescout] Potential New Installation / Standalone Installation Detected - Copying Freescout Sourcecode │
│ 2024-06-28.11:00:35 [WARN] ** [freescout] Detected /data directory. Persistently saving settings/sessions/cache/uploads/modules │
│ 2024-06-28.11:00:38 [INFO] ** [freescout] Auto Configuring based on Environment Variables │
│ 2024-06-28.11:00:43 [WARN] ** [freescout] Installing Modules into container │
│ 2024-06-28.11:00:44 [WARN] ** [freescout] Running any Database Migrations │
│ 2024-06-28.11:00:49 [INFO] ** [freescout] Initialization Complete. Please visit https://freescout.domain.org and login with your credentials.. │
│ 2024-06-28.11:00:50 [STARTING] ** [nginx] [1] Starting nginx 1.27.0 │
│ 2024-06-28.11:00:51 [STARTING] ** [php-fpm] [1] Starting php-fpm 8.2.20 │
│ 2024-06-28.11:00:51 [STARTING] ** [monitoring] [1] Starting Zabbix Agent (modern) 7.0.0 │
│ 2024-06-28.11:00:52 [STARTING] ** [scheduling] [1] Starting cron │
PHP version: Freescout container FreeScout version: 1.17.77 Database: MySQL Are you using CloudFlare: No Are you using non-official modules: No
@ybizeul Click the dropdown arrow on the right side where it says how long ago the message was sent, then click show original. This is a known issue and it's mentioned in the documentation. Check https://github.com/freescout-help-desk/freescout/wiki/FAQ#some-emails-are-empty-or-truncated-in-freescout
Thank you.
There is no body either, just the headers.
The email is definitely still in the inbox so I don't understand why all emails from that person are not displaying correctly
There is no way to clear a cache or fetch again ?
@ybizeul go into manage then system then tools and you'll see a clear cache button and a fetch emails button. You can edit how many days back you want to fetch emails from.
Yep that didn't help. There is something about that specific person that makes his email not showing
Yes, when it happens I just use my regular mail client where everything is fine.
It did that with a couple recipients so far. All emails from specific persons are empty in freescout.
The "Re_Problem_with_Aggregate.eml" email seems malformed and FreeScout can't parse it (it contains two <html> sections instead of one). Other emails were successfully parsed and displayed on our end. So the issue may be in your server configuration.
Here is the place to debug: https://github.com/freescout-help-desk/freescout/tree/dist/overrides/webklex/php-imap/src