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Published 20 hours ago • verified publisher icon freescout-helpdesk

original message can't be viewed when message was moved to another mailbox

Open mokkin opened this issue 1 year ago • 1 comments

When a message was moved from one mailbox to another, the "show original" doesn't work as expected and is giving this hint. That might be true for some cases, but in this case the message isn't deleted on IMAP nor any DB issue occurs. It can just be retrieved from the original IMAP folder.

PHP version: 8.2.15 FreeScout version: 1.8.120 Database: MySQL Are you using CloudFlare: No

mokkin avatar Feb 07 '24 23:02 mokkin

Unfortunately there is no a solution for this for now as FreeScout does not save the history of conversation movements between mailboxes.

freescout-helpdesk avatar Feb 18 '24 11:02 freescout-helpdesk