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Published 20 hours ago • verified publisher icon freescout-helpdesk

smtp port 465 connection error

Open Mykadlo opened this issue 3 years ago • 2 comments

Mykadlo avatar Jul 24 '22 20:07 Mykadlo

Hello, I have the freescout installed on shared webhosing provided by interserver.net (recommended cloud provider). I am trying to connect a mailbox and I am experiencing connection error on smpt server port 465 - the connection can not be established even the cloud hosting provider confirmed that the port 465 is open. The unsecure connection to the same smtp server on port 587 works, but the SSL connection on port 465 fails. I have tried two mail servers, both have the same problem - port 465 is unreachable. The mail server needs TLS v 1.2 or v1.3. Is Freescout compatible with TLS v1.2+?

Mykadlo avatar Jul 24 '22 21:07 Mykadlo

Till now there was no problems with TLS v1.2+ We'll try to check with Interserver Team.

freescout-helpdesk avatar Aug 01 '22 05:08 freescout-helpdesk

The issue is still in place, but I have implemeted workaround and solved it through internal smtp server. So I close the issue to clear the queue, not important for me now.

Mykadlo avatar Aug 12 '22 14:08 Mykadlo