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Ticket assignment is removed the first time I mark the ticket as replied after escalation

Open asmitahase opened this issue 9 months ago • 0 comments

Information about bug

Steps to replicate

  1. Get a ticket escalated to you
  2. Reply to the ticket
  3. Mark it as replied

The assignment is removed

Image

Version

Frappe Version - v16 Helpdesk Version - v1.6.0

Installation method

None

Relevant log output / Stack trace / Full Error Message.

asmitahase avatar Mar 27 '25 10:03 asmitahase