Notifications not working in Helpdesk Portal

[Indrakumar14m]

Information about bug

I am not receiving any notifications in helpdesk portal. but i am able receive in desk portal and emails.

Version

Frappe Version: v15.39.0 Frappe-Helpdesk-Version: v0.10.0

Installation method

manual install

Relevant log output / Stack trace / Full Error Message.

No response

[RitvikSardana]

see here I have been mentioned(last comment)

and now see notifications it is working

Notification was also created

[Indrakumar14m]

Thank you for your email.

Please confirm, Does this only work for mentioning the user. won't work for assignments?

On Tue, Sep 3, 2024 at 2:35 PM RitvikSardana @.***> wrote:

image.png (view on web) https://github.com/user-attachments/assets/0aac39db-f8b7-4385-9797-eae3cc55aa25

see here I have been mentioned(last comment)

and now see notifications it is working image.png (view on web) https://github.com/user-attachments/assets/96a0a895-bf29-4b73-b0b4-40312ae676c7

— Reply to this email directly, view it on GitHub https://github.com/frappe/helpdesk/issues/1961#issuecomment-2325984439, or unsubscribe https://github.com/notifications/unsubscribe-auth/BGPZBLNADMALPQTSFEO55YDZUV3T3AVCNFSM6AAAAABNRLUDSCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMRVHE4DINBTHE . You are receiving this because you authored the thread.Message ID: @.***>

[RitvikSardana]

Ohhhhh, I got the issue.

When there is a first time assignment, the notification is sent, and when we re assign the ticket to some other user, the notification is not sent.

Thanks for reporting the issue, will look into it.

[Indrakumar14m]

[image: Screenshot_4.png]

For me, I am assigning for the first time automatedly by assignment rule. I am not even receiving the notification for the first assignment as well. But I received the notification for the assignment action unexpectedly a few days ago while testing the email configurations for another agent user.

On Tue, Sep 3, 2024 at 2:45 PM RitvikSardana @.***> wrote:

Ohhhhh, I got the issue.

When there is a first time assignment, the notification is sent, and when we re assign the ticket to some other user, the notification is not sent.

Thanks for reporting the issue, will look into it.

— Reply to this email directly, view it on GitHub https://github.com/frappe/helpdesk/issues/1961#issuecomment-2326015284, or unsubscribe https://github.com/notifications/unsubscribe-auth/BGPZBLOQFOXGR4JCNWUAMZLZUV44RAVCNFSM6AAAAABNRLUDSCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMRWGAYTKMRYGQ . You are receiving this because you authored the thread.Message ID: @.***>

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INDRAKUMAR. M

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[RitvikSardana]

The thing is this is ho notifications work, it is not a bug,

Notifications in the portal are different to the Desk Notifications.

Portal Notifications just creates a new doc in "HD Notification" DocType, Desk notifications works via email.

The notifications scenario is as follows:

this is not a bug, an enhancement, so marking it as an enhancement

[amrit-citrusleaf]

@RitvikSardana - I think the agent should get an email when the customer replies to a ticket