helpdesk
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frappe
Better diffrentiation between Comment and Reply
It's happened to me several times that I'll send a Reply, only to have a response a week later from the other side asking for an update. On checking I realize that I had not sent a Reply, and instead sent a Comment.
I do realize that this kind of stupidity occurs from poor design choices, such as abolishing colors from most of our apps, but there has to be a better differentiator.
The both are almost identical:
can put a small banner below the reply & comment section , something like comments are for internal team and reply is for the customer.
🥲
can put a small banner below the reply & comment section , something like comments are for internal team and reply is for the customer.
sure, as long as it solves the problem, which is to be known only once it's implemented