helpdesk icon indicating copy to clipboard operation
helpdesk copied to clipboard

Published 20 hours ago • verified publisher icon frappe

Cannot change SLA

Open adamjgale opened this issue 1 year ago • 1 comments

SLA is defaulting to a SLA that isn't default. In the backend when we go to change th SLA, it won't change. This is a problem for us with very different customer SLAs.

This should also be something that is auto based on a customer or something that we should be able to change on the agent side of the portal.

adamjgale avatar Apr 20 '24 13:04 adamjgale

Hey @adamjgale, can you share if it still the case?

RitvikSardana avatar Jul 10 '24 10:07 RitvikSardana