Filter out communications coming from Notifications in on_communication_u…

Open ovresko opened this issue 2 years ago • 1 comments

ignore frappe notifications as they also trigger on_communication_update and cause ticket to become Open when Notification is triggered as it creates a Communication also.

The solution is not perfect, as the system could have a notification account name other then "Notifications" but wanted to point to the problem.

Dec 21 '23 14:12 ovresko

Hey @ovresko In what scenario this happens c.sender_full_name=="Notifications" ?

Nov 25 '24 04:11 RitvikSardana

closing due to inactivity

Mar 30 '25 20:03 RitvikSardana