Not able to resolve the issue on HelpDesk.

[precihole]

we are not able to resolve the issue when click on resolve option. on helpdesk in erpnext.

[shadrak98]

Do you see any error in the console or network tab of the browser? Please share some more details.

[precihole]

Do you see any error in the console or network tab of the browser? Please share some more details.

As we have a supplier linked in the contact so how to resolve that issue.

[precihole]

Traceback (most recent call last): File "apps/frappe/frappe/app.py", line 95, in application response = frappe.api.handle() File "apps/frappe/frappe/api.py", line 55, in handle return frappe.handler.handle() File "apps/frappe/frappe/handler.py", line 47, in handle data = execute_cmd(cmd) File "apps/frappe/frappe/handler.py", line 85, in execute_cmd return frappe.call(method, **frappe.form_dict) File "apps/frappe/frappe/__init__.py", line 1628, in call return fn(*args, **newargs) File "apps/frappe/frappe/client.py", line 189, in set_value doc.save() File "apps/frappe/frappe/model/document.py", line 309, in save return self._save(*args, **kwargs) File "apps/frappe/frappe/model/document.py", line 342, in _save self._validate_links() File "apps/frappe/frappe/model/document.py", line 887, in _validate_links frappe.throw(_("Could not find {0}").format(msg), frappe.LinkValidationError) File "apps/frappe/frappe/__init__.py", line 540, in throw msgprint( File "apps/frappe/frappe/__init__.py", line 508, in msgprint _raise_exception() File "apps/frappe/frappe/__init__.py", line 454, in _raise_exception raise raise_exception(msg) frappe.exceptions.LinkValidationError: Could not find Customer: GST Difference

This is coming because of customer field is fetching supplier name in customer

[precihole]

@shadrak98 ...

[sumitbhanushali]

@precihole are you still facing this issue? Customer field fetches from HD Customer doctype. Check if you have put incorrect data by any chance

Also, update the app and let me know if issue persists

[RitvikSardana]

Closing the issue due to inactivity, reopen if the issue still persists