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Published 20 hours ago • verified publisher icon frappe

[BUG] Agents are not able to view private attachments of tickets

Open mubi64 opened this issue 2 years ago • 1 comments

Customers are creating tickets from portal with attachments, the support agents are not able to open the attachments. There is a message of permission.

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I have given this role to the support agents:

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Please let me know if I am missing something

Versions: ERPNext: v15.0.0 Frappe Framework: v15.1.0 Helpdesk: v0.10.0

mubi64 avatar Nov 22 '23 07:11 mubi64

does this issue still persists? @mubi64

RitvikSardana avatar Aug 24 '24 08:08 RitvikSardana