ServiceCloudVoicePartnerTelephony Feature causes scratch org create to fail

[rob-sanuk]

Summary

ServiceCloudVoicePartnerTelephony Feature causes scratch org create to fail

Steps To Reproduce:

1. Create project-scratch-def.json file in the config folder of the project as below: { "orgName": "orgName", "edition": "Enterprise", "features": [ "ServiceCloud", "ServiceUser", "LightningServiceConsole", "ServiceCloudVoicePartnerTelephony:1" ], "settings": { "lightningExperienceSettings": { "enableS1DesktopEnabled": true }, "mobileSettings": { "enableS1EncryptedStoragePref2": false }, "omniChannelSettings": { "enableOmniChannel": true } } }

2. Run the following command to create a scratch org: sfdx force:org:create -f config/project-scratch-org-def.json

3. View Error: ERROR running force:org:create: An unknown server error occurred. Please try again. If you still see this error, contact Salesforce support for assistance. Include the information from 'sfdx force:data:record:get -s ScratchOrgInfo -i 2SR4L000000Gy6oWAC -u ‘xxxx’.

4. Run command: sfdx force:data:record:get -s ScratchOrgInfo -i 2SR4L000000Gy6oWAC -u ‘xxxx’

5. View response: attributes: type: ScratchOrgInfo url: /services/data/v54.0/sobjects/ScratchOrgInfo/2SR4L000000Gy6tWAC Id: 2SR4L000000Gy6tWAC OwnerId: 0054L000003oWhwQAE IsDeleted: false Name: 00000788 CreatedDate: 2022-05-04T14:55:15.000+0000 CreatedById: 0054L000003oWhwQAE LastModifiedDate: 2022-05-04T14:55:28.000+0000 LastModifiedById: 0054L0000013t5oQAA SystemModstamp: 2022-05-04T14:55:28.000+0000 LastViewedDate: 2022-05-04T14:55:28.000+0000 LastReferencedDate: 2022-05-04T14:55:28.000+0000 Edition: Enterprise Username: null OrgName: orgName DurationDays: null ConnectedAppConsumerKey: PlatformCLI ConnectedAppCallbackUrl: https://urldefense.com/v3/http://localhost:1717/OauthRedirect;!!GF_29dbcQIUBPA!wYkMp1K451Lg4wAc_oq0ZGGo3nqwr37vSzQF0qFlrqzQ3jnN0bFXI_bLBI5X53sKaG-P6xtF7XqdR5phh2OvsgLg912b39EjBi8$ [localhost] Namespace: null Features: ServiceCloudVoicePartnerTelephony:1;ServiceCloud;ServiceUser;LightningServiceConsole Country: null Language: null Instance: null Package2AncestorIds: null SourceOrg: null HasSampleData: false Release: Current SignupUsername: [email protected] Status: Error ErrorCode: null ScratchOrg: null SignupInstance: null AuthCode: null SignupCountry: GB SignupLanguage: en_US SignupEmail: [email protected] SignupTrialDays: 7 LoginUrl: null Description: null ExpirationDate: 2022-05-11 LastLoginDate: null DeletedBy: null DeletedDate: null Getting Record... done

6. Edit project-scratch-def.json file and remove "ServiceCloudVoicePartnerTelephony:1" Try and create. anew scratch org with this file as the definition and the scratch org is created.

Expected result

Scratch Org created with Service Cloud Voice with Partner Telephony enabled

Actual result

ERROR running force:org:create: An unknown server error occurred. Please try again. If you still see this error, contact Salesforce support for assistance. Include the information from 'sfdx force:data:record:get -s ScratchOrgInfo -i 2SR4L000000Gy6oWAC -u ‘xxxx’.

System Information

{ "cliVersion": "sfdx-cli/7.148.3", "architecture": "win32-x64", "nodeVersion": "node-v16.14.2", "pluginVersions": [ "@oclif/plugin-autocomplete 0.3.0 (core)", "@oclif/plugin-commands 1.3.0 (core)", "@oclif/plugin-help 3.3.1 (core)", "@oclif/plugin-not-found 1.2.6 (core)", "@oclif/plugin-plugins 1.10.11 (core)", "@oclif/plugin-update 1.5.0 (core)", "@oclif/plugin-warn-if-update-available 1.7.3 (core)", "@oclif/plugin-which 1.0.4 (core)", "@salesforce/sfdx-plugin-lwc-test 0.1.7 (core)", "alias 2.0.0 (core)", "apex 0.11.0 (core)", "auth 2.0.2 (core)", "community 1.1.4 (core)", "config 1.3.30 (core)", "custom-metadata 1.1.0 (core)", "data 0.6.13 (core)", "generator 1.2.2 (core)", "info 2.0.0 (core)", "limits 2.0.0 (core)", "org 1.11.2 (core)", "salesforce-alm 54.2.0 (core)", "schema 2.0.0 (core)", "sfdx-cli 7.148.3 (core)", "signups 1.0.0 (core)", "source 1.9.3 (core)", "telemetry 1.4.0 (core)", "templates 54.3.0 (core)", "trust 1.1.0 (core)", "user 1.7.1 (core)" ], "osVersion": "Windows_NT 10.0.19042" }

[github-actions[bot]]

Thank you for filing this issue. We appreciate your feedback and will review the issue as soon as possible. Remember, however, that GitHub isn't a mechanism for receiving support under any agreement or SLA. If you require immediate assistance, contact Salesforce Customer Support.

[uip-robot-zz]

This issue has been linked to a new work item: W-11104593

[iowillhoit]

Thanks for the detailed issue @rob-sanuk. This scratch org creation error will need to be looked at by another team. I've created a work item and assigned it over to them. I will post back when I've received a reply.

[mshanemc]

This was fixed by another team in Aug 2022.